True Legacy Homes Hiring for Regional Retail Operations Manager Job at Irvine, CA Full Time

The Regional Retail Operations Manager is responsible for providing operational support and business coaching to facilitate business management and planning, measurement of key performance indicators (KPI’s), annual goal setting and problem remediation. The Regional Retail Operations Manager is the first point of contact for the Retail Operations Managers and has deep knowledge of the Retail Division’s business model and processes, and technology and tools to ensure the divisions are successful and profitable.

Duties and Responsibilities:

• Possess a keen understanding of the Retail Division business model and is seen as a subject matter expert (SME).
• Establishes and monitors processes for workflow and resources, sets and monitors deadlines, delegates tasks, and manages regional progress and growth with confidence.
• Resolves conflicts with the assistance of Human Resources.
• Oversee all day-to-day operations of the Retail Division.
• Closely monitors the regional division performance including labor costs, technical, and safety.
• Communicates corporate policies, procedures and goals and assures that information gets to the end of the line.
• Prepares monthly operating report and quality control inspections.
• Is available for on-call, after hours issues that may arise within the region.
• Conducts spot inspections of retail locations.
• Provides coaching, feedback, and training to Retail Operation Managers.
• Participates in weekly process improvement (PI) meetings with main office and provides feedback and recommendations on how to improve revenue and efficiencies.
• Maintains knowledge of applicable OSHA and California Labor Codes.
• Provides excellent customer service skills to clients, team members, and members of the public.
• Maintains positive relationships with all team members, clients, members of the public, and corporate staff.

Requirements:

• Must have a valid Driver’s License (Class C).
• Must be able to communicate with and relate to a diverse staff and clients in a courteous and professional manner.
• The position is a high travel position (approximately 35%) that requires on occasion, the ability to work evenings/weekends and travel frequently by car.
• Minimum of five (5) years of verifiable operations management experience.
• Must possess a high level of integrity.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and work efficiently.
• Ability to function well in a high-paced and at times stressful environment.

Preferred Education and Experience:

• Bachelor’s Degree in a related field.
• Seven (7) years of operations management experience.

Physical Requirements:

• The nature of the position requires frequent travel to and from various locations within the County. Occasionally, travel may be required to neighboring counties.
• May on occasion require prolonged periods of sitting, walking, and standing.
• Must be able to lift, push, pull up to 40lbs.
• Bending and Stooping: Bending body downward and forward by bending spine at waist.
• Climbing: Ascending or descending ladders or stairs using feet and legs and/or hands and arms. Body agility is emphasized.
• Mobility Requirement: Ability to get from one location to another.
• Kneeling: Bending legs at knees to come to rest on one or both knees.
• Repetitive Motion: Substantial movements of the wrists, hands, fingers, and/or upper body for sustained periods of time, including using extremities to drag, push, pull or grasp.
• Visual Requirements: Able to see and read computer screens, small electronic devices, and maps.
• Hearing Requirement: Able to detect specific noises for proper equipment operation.
• Ability to pass a pre-employment physical.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designated to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Type: Full-time

Compensation: From $90,000.00 per year + potential yearly bonus potential up to 10%

Benefits:

• Company Provided Vehicle
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Job Type: Full-time

Pay: $90,000.00 – $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Irvine, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location