Truepill Hiring for Customer Service Representative – Pharmacy Job at Remote Full Time

Customer Service Representative- Pharmacy
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At Truepill, we are building the future of healthcare. Through our API-connected healthcare infrastructure, we empower our partners to deliver world-class patient experiences. We’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow.

None of this is possible without the right team driving us forward. We encourage our team members to innovate, expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.

What You’ll Be Doing:

• Create best in class, meaningful experiences for potential and existing patients over the phone and through messaging

• Handling and resolving calls and emails related mail order pharmacy prescription shipments, including complaints

• Omnichannel Service- Inbound customer service phone calls and emails related to e-commerce experiences

• Perform other duties as assigned

• Become an expert with our software solutions, including but not limited to, Pioneer, Talkdesk, Zendesk Chat and other internal tools

• Primary work will come from inbound calls and email support requests

• Full time (40 hours per week)

• Program Hours of Operation are Monday-Friday, 7am- 9pm CST (5am-7pm PST), and Saturday-Sunday 9am- 6pm CST (7am-4pm PST)

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What We’re Looking For

• Excellent customer service and problem solving skills

• Knowledge of computer systems and call center applications

• Ability to speak and write effectively at a high school graduate level

• Ability to identify problems and find their solutions

• Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high volume and stressful situations

• Ability to work independently as well as an integral part of the pharmacy team

• Ability to follow instructions and standard operating procedures

• High School Diploma or GED equivalent

• Preferred: Experience with pharmacy related customer support

• Preferred: Experience with Telehealth

• Preferred: Experience with startups

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Job Type: Full-time

Pay: $17.50 – $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Pharmacy Customer Service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location:

• Fully Remote