Truist Financial Hiring For Credit Operations Client Support Specialist Ii at Whiteville, NC, United States Full Time

Job Description

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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)

Please review the following job description:

JOB SUMMARY
Provide quality, single point of contact helpdesk support to Community Bank associates related to supported commercial and consumer lending applications. Provide external client support related to Truist’s consumer and commercial lien releases and lender placed hazard/flood insurance client inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Deliver timely and professional unscripted helpdesk support for any and all inquiries related to commercial, consumer, small business, and construction credit loan servicing systems, documentation, as well as, commercial and consumer origination application system support.
2. Maintain an understanding of Credit Operations consumer and/or commercial processes for the multiple helpdesks supported.
3. Deliver professional external helpdesk support for any and all inquiries related to Truist’s consumer and/or commercial lien releases and maintain an understanding of documentation requirements for commercial and consumer credits, providing Community Bank callers guidance related to documentation requirements and corrections.
4. Maintain working knowledge of consumer and commercial flood/hazard lender placed insurance guidelines and provide external helpdesk support for any and all inquiries related to lender placed flood/hazard insurance.
5. Educate Community Bank teammates regarding lending policy and compliance regulations as related to complex commercial and consumer credits.
6. Provide guidance to Community Bank teammates related to process performed within Credit Operations and instruct Community Bank teammates on the proper completion of loan servicing requests and work package submissions.
7. Interpret consumer and commercial loan statements, account information and loan history within the Shaw and AFS loan accounting systems.
8. Use critical thinking skills to analyze payment allocation and rejected items.
9. Successfully support three or more helpdesks on a routine basis.
10. Identify and escalate consumer and commercial lending systems issues to management and/or second level support, provide training for Client Support Specialist I teammates.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Associate’s degree or equivalent education and related training
2. One year of experience in banking, loan operations, or call center environment
3. Ability to communicate effectively across multiple levels of lending personnel
4. Attention and detail and accuracy
5. Demonstrated excellent client service skills and telephone etiquette with ability to support three or more helpdesks in a high-volume, fast paced contact center environment
6. Ability to identify and resolve issues
7. Demonstrated technical ability with regards to remote access and basic computer applications, such as Microsoft Office
8. Ability to travel, occasionally overnight
Preferred Qualifications:
1. Bachelor’s degree
2. Two years of experience in loan operations, banking or call center environment
3. Experience in lending or credit servicing
4. Knowledge of Shaw, AFS/Vision and/or Sprint systems
5. Truist Community Bank experience
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify