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Position Title: Service Technician I
Department: Field Operations
Reports To: Director, Field Operations
General Summary:
Installs and repairs telecommunications cable, including fiber optics. Installs, maintains and services customer premises equipment. Typically installs drop wires, optical network devices and performs initial wiring or rewiring for new subscriber systems. Troubleshoots from the tap location back to customer premise equipment. Works to maintain integrity of the coax and fiber drop plant in the home. Works on traditional telephone twisted pair cable. Uses test instruments to validate service levels. All functions will be performed to meet Engineering and Company standards.
Essential Job Functions:
The essential job functions include, but are not limited to the following:
· Installs new services and equipment for subscribers by installing drop wires, network interface devices, to include set top boxes and cable modems.
· Wires new systems using appropriate tools.
· Installs and maintains equipment including Cable TV, wireless services, etc., to include CATV aerial drops and FTTH from pole to residential/business structure. Often involves entering attic spaces and/or crawlspaces. Must be willing to enter small spaces.
· Splices cables, measures signal strength using electronic equipment.
· May use bucket trucks or climb poles or ladders to access specific areas to string lines or install equipment. Must be willing to work from various heights.
· Inspects or tests lines or cables to assess transmission characteristics and locate faults.
· Responsible for proper maintenance of tools or test equipment.
· Completes all installation and repair related forms and reports.
· May confer with customers to further determine problems and acceptable resolutions. Also discusses installation options with customers.
· Will be required to work outdoors in all weather conditions.
· MUST possess and maintain a valid driver’s license. A clean and safe driving record is required. DOT Medical Certification may be required.
· Will participate in team’s ON CALL rotation which may include nights, weekends and holidays.
· May be required to perform duties after normal business hours – (overtime).
· Performs all other related duties as assigned by management.
Knowledge, Skills, and Abilities:
- Leadership – Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment; makes good decisions and is willing to learn.
- Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
- Job Knowledge -Knowledge of and experience in telecommunications maintenance requirements and regulations, knowledge of telecommunications equipment, networks and processes including fiber optics and must be technically competent in installation/repair in order to direct others in the successful performance of their duties is preferred.
- Communications – speaks clearly and persuasively in both positive and negative situations, listens, gets clarification, and responds well to questions. Adept at composing professional business correspondence.
- Interpersonal Skills – Focuses on resolving conflict vs. blaming others, maintains confidentiality and is open to coaching and new ideas
- Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed.
- Organizational Support – Follows policies and procedures and completes administrative tasks correctly
- Planning and Organizing – Prioritizes and plans work effectively and uses work time efficiently
- Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents and regulations
- Computer Skills – Possesses solid operating knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
- Flexibility – Must be able to work outside normal business hours when necessary.
Qualifications:
- High School diploma or equivalent.
- 3-5 years of experience with telecommunications installation/repair preferred.
- Must possess and maintain a valid driver’s license with a safe driving record
- Must be eligible and willing to obtain any required medical certification and/or license needed to operate a commercial vehicle
- Must pass pre-employment background check, to include driver history, medical and drug test, and criminal history.
- Must be capable of working in all temperatures, climates, and weather conditions.
- Must be available to work outside normal business hours when necessary
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee is required to operate a motor vehicle on a daily basis. The noise level in the work environment is usually low to moderate.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
COVID-19 considerations:
PPE is provided (masks, gloves, sanitizer, etc.)
License/Certification:
- Driver’s License (Required)
Work Location: One location
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