TTX Hiring for Manager Digital Operations Engineer Job at Chicago, IL Full Time

Accountable for designing, implementing, and maintaining highly available and scalable business solutions that drive operational excellence for digital infrastructure and services, including platform architecture, servers, networking, storage, backup & recovery, cloud services, business continuity, and disaster recovery. Responsible for understanding the current and future needs across all business lines to design, recommend, and champion improvements and enhancements to existing and future implementations. Drive a culture of excellence by leading and mentoring a team of architects and engineers on both technical and soft skills, focusing on simple, automated, and modern solutions and processes that address potential problems before they result in service interruption. This is a hands-on technical management role.

ESSENTIAL RESPONSIBILITIES

Service Delivery

• Design, implement, and manage digital infrastructure and services to maximize uptime and protection of data and systems, with a major focus on automated detection and remediation of potential problems.
• Ensure that technical and financial evaluation of digital infrastructure hardware, software, and services consider all specified requirements, and that product selection is based on thorough research.
• Plan projects, establish objectives, timelines, deliverables and milestones.
• Manage projects through cross-functional teams, interface with other departments and devise effective reporting tools.
• Assist and advise in the areas of physical planning, security, backup and recovery and the logistics of contingency planning.
• Responsible for all infrastructure related support issues on a day-to-day basis, and long-term planning for maintaining technologically current, reliable, and cost effective solutions.
• Oversee and provide leadership direction during operational incidents, ensuring necessary resourcing and availability of subject matter expertise as well as proactive, business communications.
• Ensure that data backup, testing, and recovery procedures are current and comprehensive.
• Collaborate with Digital Security team on designing and building secure infrastructure that is compliant with applicable government regulations and industry security requirements.
• Maintain systems in accordance with best practices to improve security, reliability and resilience of the systems in production.
• Be a champion of digital security at TTX.

Management

• Establish and enable a proactive, outcomes-oriented culture of accountability and partnership within the teams, where “not my job” is not an answer.
• Drive successful business outcomes beyond the immediate incident or need.
• Understand the strategic direction of the enterprise and the supporting IT systems and architectures.
• Develop and implement strategic direction as well as short- and long-range enterprise IT goals and objectives.
• Provide leadership and hands-on technical direction to deliver problem, solution, tactical, and break-fix capabilities.
• Partner with all other areas of IT to implement and support monitoring and automation solutions across bi-modal technologies.
• Maintain knowledge of emerging technological trends, and utilize this knowledge to educate IT and other lines of business on opportunities to deliver better IT solutions that support and drive business needs.
• Assist in the definition of the architecture and technology needs of the organization based on new and emerging technologies.
• Responsible for reporting effectiveness of infrastructure and making recommendations for the development and adoption of new best practices and methodologies.
• Recommend and incorporate technology with long-term business plans.
• Assist the Director, Digital Operations with monthly budget management as well as annual budget planning.
• Provide employee leadership, guidance, performance feedback and reviews, and individual/career development.
• Establish appropriate team standards, policies and procedures.
• Ensure the efficient use of company resources while yielding rapid access and reliability with maximum safeguards on information security and integrity.
• Provide tactical and strategic vendor and service assessments; manage vendors and external service providers; accountabilities include the development of options and recommendations for service selection, contract negotiations, and service level management.
• Evaluate, plan, organize, and coordinate project and maintenance efforts of the team in support of department objectives.
• In partnership with the Manager of Digital Security, design and implement incident response policies and procedures, including 24×7 monitoring and production support for TTX.

QUALIFICATIONS

• Bachelor’s degree in Information Science, Information Management, similar STEM degree, or equivalent practical experience
• Minimum 5 years of IT infrastructure & systems work experience
• Minimum 2 years managing technical teams, supporting bi-modal IT environments
• Must keep current with technology and an understanding as how to best deploy it
• Must be able to explain complex technical and analytical concepts using laymen’s terms while articulating their value
• Experience with Cisco networking technologies covering routers, switches, local area networks, wide area networks, and storage area networks
• Experience with Microsoft and VMware server technologies, server operating systems (Windows, Linux), perimeter firewalls, web servers, and e-mail systems
• Experience with private and public cloud technologies, especially software defined networking as well as automation platforms such as vRA, Ansible, Chef, or Puppet
• Understanding of network microsegmentation concepts and relation to Zero Trust Architecture model
• Strong, clear and concise communication skills, both orally and in writing
• Strong management skills
• Strong planning, organizing, and problem analysis skills
• Ability to use the principles and practices of project management
• Required to carry a cell phone and respond to off hour emergencies within 30 minutes of being contacted
• Travel as required
• Other duties and projects as assigned by the senior management team.