Job description
Position Title: Operations Manager
Reports To: Owner
Summary
The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The operations manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The operations manager should have general knowledge of functional support areas, including our core business, Human Resources, Training, Marketing, Finance, and Payroll.
Responsibilities/Tasks
Supervisory
Responsible for the direction and day-to-day supervision of all movers and drivers.
Education/Experience
§ Bachelor’s Degree in business, management, or other related field is preferred
§ A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK or moving industry experience is preferred
Skills/Knowledge/Abilities (SKA) Required
§ Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry
§ Excellent oral and written comprehension and communication skills
§ Excellent organizational and time management skills
§ Demonstrated ability to lead by example to motivate, develop, and direct people
§ Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
§ Strong decision making ability
§ Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
§ Must be proficient with the following Microsoft applications:
o Excel
o Word
o Outlook
Work Environment
Work is generally performed in an office setting with no unusual hazards; however, occasionally lifting of up to 100 pounds may be necessary. Travel is minimal, but may be required for training purposes.’
Job Type: Full-time
Pay: $45,000.00 – $65,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Work Location: One location
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