UGA Finance Hiring For Billing Account Representative at Kansas City, MO, United States Full Time

Job Description

Description:

UGA Finance is a growing financial technology company that offers consumers credit options at the point of sale. We are a leader in providing financing and servicing for unsecured lending in key verticals, including Education, Medical, Membership and Consumer Goods.
Our new, state of the art building in downtown Parkville offers an engaging work environment, employee amenities, and growth opportunities for our company.
The Account Servicing Representative will handle all aspects of inbound customer calls in a professional and efficient manner for the purpose of resolving customer concerns and verifying consumer information.

• Greet customers in courteous and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns and demonstrate empathy.
• Provide first contact resolution and confirm customer understanding of the solution and provide additional customer education as needed.
• Effectively communicate with team to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification.
• Maintain broad and in-depth knowledge of client products and services.

. Requirements:

• High School Diploma or equivalent required
• Must be willing to undergo pre-employment drug screen and background check
• Knowledge of basic computer operations, typing speed 45 wpm
• Excellent organizational, time management and multi-tasking skills
• Excellent verbal communication
• Excellent written communication

UGA Finance provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.