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Description & Qualifications
Description
The Human Resources Services Coordinator position provides phone and email support to employees, custodial parents, courts, law firms, and agencies with regards to Wage Garnishments and related questions through the Employee Engagement Center. Additional administrative tasks such as assistance with data audits may be assigned to employees in this role based on workloads in UMS.
Primary/Essential Duties and Key Responsibilities:
Assist employees in accessing and navigating UKG Pro system
Handling phone calls regarding garnishment related questions from our clients, client’s employees, custodial parents and agencies who ensure UKG is in compliance with federal and state garnishment laws.
Processing inquiries from our operations department when documents are received advising that notifications or payments have not been received.
Indexing of incoming orders to be processed by our Garnishment Specialist
Responsible for creating and monitoring client interactions via CRM system
Escalate non-routine inquiries and issues to Senior Garnishment Specialist and/or Garnishments Manager
Participate in client related meetings as needed
Assist with related special projects as needed
Other duties and/or daily tasks as assigned
Qualifications
Professional experience utilizing strong customer service skills
Excellent written and oral communication skills
Strong organizational, problem-solving, and analytical skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
Ability to deal effectively with a diversity of individuals at all organizational levels
Ability to understand and follow written and verbal instructions
Ability to effectively present information and respond to questions
Company Overview
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
