Enterprise Operations Manager
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative environment where you’ll design, develop and deliver custom solutions to big challenges. And you’ll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the U.S.
Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Provide leadership and management of ITIL compliant enterprise IT operational group for successful resolution of IT issues across multiple IT infrastructure, security, applications and reporting technologies.
Manage enterprise operational activities by maintaining service level objectives, optimizing operational activities and driving visibility into IT operations through trending and metrics.
Ensure issues are quickly identified, logged, triaged and resolved to maintain high availability of critical services and business applications.
Collaborate with multiple IT teams to create technical documentation, knowledge transfer plan and operational readiness for new technologies.
Manage end-to-end incident management for content, proper routing, escalation, problem detection, resolution and continuous service improvement.
Participate in IT major incident, change, problem management and disaster recovery processes.
Bachelor’s degree in Information Technology, Computer Science or related field.
8+ years experience managing enterprise IT operations supporting multiple technology platforms in a complex data center environment.
Strong incident, change, problem and knowledge management skills.
Experience in utilizing ITIL compliant IT Operations tools, including ServiceNow.
ITIL Certification preferred.
Strong team player with excellent collaboration and problem-solving skills.
Must be flexible, adapt to changing priorities with good organization and time management skills.
Complete insurance coverage includes medical, dental, vision and more.
401(k) with 5% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Best-in-class, clean, modern facilities.
First-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.
Uline is North America’s leading distributor of shipping, industrial and packaging materials. We’re a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it’s time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!