UM Charles Regional Medical Center Hiring for Telecommunications Operator (FT) Job at La Plata, MD Full Time

Telecommunications Operator
Full-time – Rotating Shift
La Plata, Maryland

Great health, great opportunities.

At University of Maryland Charles Regional Medical Center (UM CRMC), our talented and diverse groups of professionals represent our strength. Through teamwork and a collaborative work environment, we proudly serve our patients and our community with unwavering commitment. It’s our passion for people that motivates us to do great work every single day.

Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

Job Summary:

Handles income and outgoing phones calls for Maryland General Hospital staff, patients and external customers as required, while being courteous, respectful and efficient. Duties and Responsibilities: 1. Operates telephone console, routing incoming calls to the proper departments while maintaining online availability during their shift. 2. Places and logs, local and long distance calls for hospital staff and patients as required and responds to calls in the amount of time/rings determined by the Lead Operator. 3. Provides excellent customer service to all callers by having a respectful and courteous demeanor. 4. Refers difficult callers to the Manager or Lead Operator by either forwarding the phone call to management or taking the callers name and number for a future call from management. 5. Screen pages and beeps hospital staff as needed and maintains the appropriate logs for in house messaging and paging. 6. Handles emergency situations i.e. stat calls, code blue, fire, security and other emergency calls, creates logs as required. 7. Provides answering service for physicians credentialed by the hospital. 8. Maintains on call scheduling, documentation and makes additions, changes and deletions to manual booking as required. 9. Abides by hospital and departmental rules, policies and procedures. 10. Ensures that proper care is taken with using Telecommunications equipment. 11. Performs other duties as required.

As a member of our team, you will experience:

• A supportive, stimulating and collaborative work environment
• A comprehensive benefits package to support your health and a balanced lifestyle – including health, vision, and dental coverage including prescription drug coverage, Tax-Free Savings Plans, and more!
• Generous tuition reimbursement to support your continuing education and professional growth.

What You Need to Be Successful:

• High School Diploma Experience.
• Computer Literate.
• Prior operator experience is preferred, but not required.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.