GENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues.
LOCATION: Potential remote position
REPORTS TO: Patient Service Manager
RESPONSIBILITIES
Duties include but are not limited to:
REQUIRED EDUCATION, SKILLS & EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required.
ADDITIONAL SKILLS AND EXPERIENCE
Patient Service Representative must be able to:
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PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS*
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.
Location: 2200 Century Parkway,Suite 225, Atlanta, GA 30345
Job Type: Part-time
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