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UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)
The Field Services Technician is responsible for the installation, break/fix and request fulfillment of various devices (i.e. laptops, desktops, printers, phones, network, etc.) on-site at clinics and corporate offices. The Technician interacts with staff to isolate software/hardware problems and assist in troubleshooting, installation, and issues.
Primary Responsibilities:
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Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with every interaction.
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Provides corporate office and clinic onsite technical support.
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Ability to dispatch and quickly provide onsite remote smart hands during Major Incidents when requested.
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Provides laptop and desktop provisioning and support for Windows 10 and later platforms.
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Responds accordingly to reports of incidents and services requests for various devices (i.e. voice, data, desktop/laptop, network, etc…) from the IT Service Management Ticket System
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Interface directly with end-users.
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Resolves ticket or verifies resolution status with end user, contractor, or vendor.
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Updates ticket with resolution details and follows up with end user.
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Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure.
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Assists in installations and moves of departments and facilities. Performs adds, moves and changes of equipment.
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Coordinates with both internal teams and external vendors as needed on application and hardware upgrades or installations.
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Assists the Telecom and Network teams in phone configuration, cable installations, maintaining LAN and WAN when requested.
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Install and Configure Printers as necessary.
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Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
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Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
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Medical Plan options along with participation in a Health Spending Account or a Health Saving account
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Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
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401(k) Savings Plan, Employee Stock Purchase Plan
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Education Reimbursement
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Employee Discounts
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Employee Assistance Program
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Employee Referral Bonus Program
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Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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More information can be downloaded at: http://uhg.hr/uhgbenefits
Required Qualifications:
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1 or 2 years of post-high school education or a degree from a two-year college.
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1 year of experience in desktop, laptop and phone troubleshooting.
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Experience with an IT Service Management Ticket System
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Ability to work from an IT Service Management Ticket system with little supervision.
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Ability to think logically and use problem-solving skills.
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Ability to work with very detailed information.
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Ability to work with others in determining the nature of technology problems.
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Ability to handle fluctuating volumes of work and prioritize to meet deadlines and needs of the user community.
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Willingness to travel within the local region to Clinics and Corporate offices
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Current driver’s license, car insurance and a dependable vehicle.
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Ability to carry/lift up to 70lbs, sit up to 4 hours per day, and ability to climb a 6′ ladder.
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Ability to carry out repetitive motions such as keyboard activity, telephone use, and use of a 10-key punch.
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Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Preferred Qualifications:
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3 years’ experience in troubleshooting laptop and desktop issues in Enterprise Environment
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Knowledge of Active Directory, Citrix, Microsoft EndPoint Configuration Manager
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Basic Knowledge of Telecommunications and Networking
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CompTIA A+, CompTIA Net+, ITIL Certifications
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people’s lives. This is where it’s happening. This is where you’ll help solve the problems that have never been solved. We’re freeing information so it can be used safely and securely wherever it’s needed. We’re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Colorado Residents Only: The salary range for Colorado residents is $20.77 to $36.88. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Field Services Technician, Clinic Support Tech, Desktop Support, ticket tracking systems, laptop, desktop, mobile, Colorado Springs, CO, Colorado, #RPO
