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Job Description
We are UMG, the Universal Music Group. We are the worldxe2x80x99s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
How we LEAD:
Universal Music Group is seeking a Manager, Store Management & Operations (Everything Jazz) to oversee our artistxe2x80x99s and label stores to ensure best-in-class e-commerce services are regularly achieved and maintained. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize in the future.
The Manager, Store Management & Operations (Everything Jazz) role will be responsible for overseeing the day-to-day operations and managing the Everything Jazz store.. This role will work cross-functionally with both internal teams and external partners to ensure daily stock transfers, product activations, new store/product launches and e-commerce campaigns are executed successfully. The Operations & Store Manager will be responsible for ensuring their team is routinely updating technical backend features for optimal functionality and store fronts are regularly maintained. This role will also be leading conversations with key stakeholders to offer recommendations to better optimize customer experience and maximize revenue.
How youxe2x80x99ll CREATE:
Oversee the day-to-day operations for a select group of high priority & high volume e-commerce shops for our UMG artists and labels
Manage the operations of assigned e-commerce store (Everything Jazz)
Act as the operational leader and subject matter expert within the cross functional team
Ensure the setup and launch of new products, coordinate stock transfers, and execute e-commerce campaigns successfully and on schedule
Update and maintain product info including titles, descriptions, images, etc. within the backend of the e-commerce platform as needed
Ensure the store frontend merchandising, taxonomy, and functionality are optimized for customer experience
Action the build and planning for additional local territories for future store environments
Liaise with warehouse partners and WMS system contacts to resolve inventory issues
Work cross functionally with various internal teams including marketing, tech, and creative services to successfully oversee and execute key campaign moments on storefronts
Work cross functionally with logistics, order management, and fulfillment teams to ensure timely product delivery and order fulfillment
Uphold positive working relationships with warehouses, labels, partners, and third-party vendors
Collaborate with the customer service team to actively communicate relevant store information in addition to any unexpected issues (i.e. quality, delays, etc.) to ensure they are properly equipped to handle in-bound requests and provide an excellent customer experience
Analyze weekly inventory, sales s, and industry trends in order to communicate to clients recommendations to optimize revenue, KPIs, and customer experience
Troubleshoot and effectively problem solve backend and frontend issues as they arise
Must be available to accommodate business needs outside of standard operating hours, including potential weekends
Bring your VIBE:
Minimum 3-5 years of experience in logistics/supply chain, merchandising, project management, e-commerce, music business, or related field required
Minimum 2 years of experience in a leadership or account management capacity
Bachelorxe2x80x99s degree in Business, Merchandising, or a Related Field preferred
Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana)
Proven record of successful people management and team development
Experience or working knowledge of Shopify Plus
Intermediate knowledge of inventory and sales ing
Strong retail math and analytical skills
Extremely detail oriented and highly organized
Self-starter who can complete tasks and manage multiple projects with minimal supervision
Proactive and adept problem solver; ability to come up with inventive solutions on the fly.
Natural collaborator. Must be willing to set ego aside in order to deliver for our customers (both fans and artists).
Strong written and verbal communication skills
Ability to successfully work cross functionally with both internal teams and external vendors
Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines
Easily adjusts to shifting priorities
Trustworthy with sensitive information
Photoshop experience is preferred
Knowledge of HTML, CSS, Java, & Ruby is a plus
Must be available to accommodate business needs outside of standard operating hours.
Perks Playlist:
Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
Comprehensive medical, dental, vision, and FSA options, as well as:
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
A lifetime fertility support allowance of $30,000 to plan participants
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Paid Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
For more information, please click on the following links.
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