Telecommunications Analyst / Engineer
Location: Santa Cruz
Job ID: 46729
JOB POSTING
This is a hybrid position and the on-site working location is at the Communications building.
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 01-16-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It’s known as an unconventional place where innovation and experimentation is part of the campus’s DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
Core Technologies provides voice and data communications services to campus as well as two-way radio service to Public Safety and facilities organizations. Core Technologies is also actively engaged in campus, regional, and statewide telecommunications infrastructure planning. Within Core Technologies, the Telecommunications Services Unit is responsible for the planning, order entry provisioning, records management, and billing of telecommunications services. It works closely with its sister Unit – the Network Operations Center, which is responsible for the operations and maintenance of the data network infrastructure.
Information Technology Services (ITS) is the campus’s centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results.
Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.
ITS strives to continually improve service quality, experience, and value for our students, faculty and staff. We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.
We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.
University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, Group Term Life Insurance, Legal Insurance, Pet Insurance, Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.
More information can be found at https://its.ucsc.edu/
JOB SUMMARY
The Voice Systems Analyst/Engineer (VSA/E) is the primary backup to the Telecommunications Engineer. The VSA/E assists the Private Branch Exchange (PBX) Engineer in the operation and maintenance of the campus voice communications systems. In addition, the VSA/E is responsible for procurement, project management and the deployment of new technologies for the campus voice communications systems. The systems include the Mitel MX-One PBX, (and all related hardware and software), campus public safety (e911) call processing systems, and selected application servers. In addition, VSA/E will be lead analysts responsible for campus voice mail systems, Automated Attendants, ACD and other related systems and services. The VSA/E is responsible for the operations and maintenance of these systems on a daily basis. VSA/E is also the single point of contact with public network facility providers in the area of service provisioning. This position is a key Telecommunications interface to other campus facilities organizations requiring technical assistance pertaining to the planning and expansion of voice systems and services. VSA/E will also support Customer Service on non-routine problems and service requests.
APPOINTMENT INFORMATION
Salary Information: Salary Range: $87,250 – $96,500/year. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: Full benefits
Schedule Information:
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus. This is a hybrid position and the on-site working location is at the Communications building.
Union Representation: Non-Represented
Job Code Classification: 007566 (COMM AND NETWORK TCHL ANL 3)
Travel: Never or Rarely
JOB DUTIES
50% – Telecom Systems Operations
20% – Operations Support
20% – Systems Analysis and Development
10% – Other Duties and Responsibilities
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
SPECIAL CONDITIONS OF EMPLOYMENT
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to ‘My Activities’. Visit our How to Apply tutorial for detailed instructions on our applicant process.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=46729&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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