University of Maryland, Baltimore Hiring For International Operations Department Coordinator at Baltimore, MD, United States Full Time

Job Description

The International Operations Department of the University of Maryland, Baltimore (UMB), is recruiting for an International Operations Department Coordinator. The International Operations (IO) department serves the UMB community as it engages in global education, research, and service. This position will be filled at an intermediate or senior level based upon the chosen applicant’s qualifications. IO provides specialized services to UMB units in international travel, safety and security, procurement, finance, audit, ethics, human resources, and other operational areas. IO also activates the Maryland Global Initiatives Corporation (MGIC), a UMB affiliate charged with supporting UMB international activities and projects that may require a sustained international presence in the form of dedicated personnel in-country, physical office space, a bank account, or similar infrastructure. IO sets UMB policy and standards for international operations, oversees operational compliance, and facilitates and promotes robust risk management across all its work. Most importantly, the IO department and its personnel are guided by the WISER following guiding principles as it performs its functions: – Well-Being and Sustainability – Innovation and Discovery – Service Excellence and Accountability – Equity and Justice – Respect and Integrity.

Benefits Information:

UMB offers a comprehensive that prioritizes wellness, work/life balance, and professional development. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous leave package that includes over 4 weeks of vacation accrued each year, paid holidays, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

Primary Duties:

Assist with department administration, such as staff recruitment and new employee onboarding, staff travel, equipment and supply procurement, inventory tracking, and team calendars and workplans. * Curate and maintain department’s knowledge management resources (paper files as well as Office 365 platform), ensuring compliance with UMB’s data protection and record management policies.

• Support MGIC Board of Directors meetings, including assistance with agenda development and pre-reads, Board records and action trackers, and routine Board administrative tasks.
• Maintain IO department’s UMB and MGIC website content, and collaborate with counterparts in other departments to ensure consistency and coherence across other sites that relate to IO.
• Identify and implement improvements to internal communications, knowledge management and collaboration processes, and business functionality.
• Serve as logistics coordinator, producer, and/or facilitator for in-person events and virtual meetings (typically on Zoom, Teams, or Webex).
• Support the Global Hub online help desk system, including the assignment of inquiries and help tickets to the appropriate technical specialists.
• Other duties as assigned.

The Senior Level position will be responsible for all duties listed above and in addition will be responsible to:

• Provide advanced administrative and research support to the programmatic leadership teams
• Perform specialized administrative functions, including research and data analyses, program coordination and monitoring, data collection, database creation, surveys, s, and recommends program changes.

Qualifications

Education: Bachelor’s degree or equivalent experience.

Experience: Two (2) years of work experience in office administration, event management, information management or related fields.

Other: Related experience to program may be substituted for education.

Senior Requirements:

Education: Bachelor’s degree or equivalent experience.

Experience: Three (3) years of work experience in office administration, event management, information management or related fields.

Other: Related experience to program may be substituted for education.

Knowledge, Skills, and Abilities:

Excellent proficiency with Office 365 suite (including Teams and Sharepoint), Zoom, Webex and other virtual collaboration platforms. * Strong computer and standard office technology skills.

• Exceptional written and verbal communication skills in English required. Proficiency in other languages is a plus.
• Experience in cross-cultural teams, global settings, and low-resource communities or countries highly desirable.
• Able to work flexible hours when needed, including outside of normal Eastern US office hours, given the global activity supported by this position.
• Proactively seeks out opportunities to optimize business processes.
• Strong attention to detail.
• Ability to handle multiple priorities in a fast-paced environment.
• Ability and desire to work well with diverse employees in a cooperative and friendly manner.
• Applies a customer service orientation to the job, and consistent alignment with UMB values.
• Demonstrates follow-through, efficiency, self-direction, and clear and effective communications.

Hiring Ranges: Commensurate with education and experience

Program Specialist: $58,000 – $66,000
Sr Program Specialist: $67,000 – $75,000

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at .

If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact . Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.