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Market Range: 03
Hiring Salary: $18.00/Hourly
THIS POSITION IS LOCATED IN KNOXVILLE, TN
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Medical Administrative Assistant 1 provides front-office support for the University Family Physicians practice within The Department of Family Medicine. This position provides patient scheduling, patient registration, insurance verification, and collecting patient co-pays and account balances.
Duties And Responsibilities
- Answers the appointment line and assists patients with scheduling appointments.
- Performs patient registration/check-ins, patient collections, insurance and demographic verifications.
- Prepares and mails new patient applications.
- Completes PCP change forms when necessary, during the check-in process.
- Answers phone calls and routes calls and messages through EMR.
- Schedules interpreters for hearing-impaired patients.
- Communicates with patients regarding their appointments and wait times.
- Maintains cleanliness of front office space and waiting rooms.
- Performs other related duties as assigned.
Minimum Requirements
EDUCATION: High School Diploma or GED. (Vocational or Technical Training preferred). (TRANSCRIPT REQUIRED)
EXPERIENCE: One (1) year of customer service or administrative experience.
Knowledge, Skills, And Abilities
- Excellent interpersonal and communication skills.
- Ability to multi-task in a busy work environment.
- Excellent computer skills.
- Knowledge and ability to work in Microsoft Office.
WORK SCHEDULE: This position may occasionally be required to work evenings.
