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Job Description
Announcement
Details
Open Date
04/28/2022
Requisition Number
PRN30377B
Job Title
Patient Account Representative
Working Title
Patient Account Representative
Job Grade
C
FLSA Code
Nonexempt
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday-Friday
VP Area
U of U Health – Academics
Department
01455 – Dermatology Clinical Hpp
Location
Other
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
15.19-21.00
Close Date
Open Until Filled
Yes
Job Summary
This position is responsible for billing and follow-up of accounts for payment and/or referral to the collection department. Reviews registration to ensure claims are billed using appropriate demographics. Validates that payer specific billing requirements are met, follows-up on billing, determines and applies appropriate adjustments, answers inquiries, and updates accounts as necessary.
Responsibilities
Essential Functions
1. Addresses assigned accounts to resolve registration and payer errors.
2. Pursues billed account with no response from payer to resolve for payment.
3. Responds to inquiries regarding billing errors, coding and medical documentation.
4. Pursues assigned billed accounts with third party payers.
5. Distributes payments that are received to proper patient accounts.
6. Prepares refunds as needed.
Problem Solving
This position customarily operates under general supervision. The incumbent is not given authority to make a precedent setting decisions and usually refers all new or unusual situations to his or her supervisor. However, the incumbent may be called upon to use discretion and judgement in selecting a proper course of action in performing daily activities.
Major challenges inherent within this position include maintaining good public relations, assuring appropriate and accurate account billing, collection of all outstanding accounts, resolving charge and coding problems, over payments and determining write-off adjustments according to payer and third party contracts.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
This position requires two years of business office experience, with at least one of the years preferable in a health care setting or equivalency. 35 WPM typing, demonstrated human relation and effective communication skills are also required.
Preferences
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
135 Park Building
Salt Lake City, UT 84112
801-581-8365
[email protected]
Online reports may be submitted at oeo.utah.edu
To inquire about this posting, email: [email protected] or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
