Upgrade Hiring for Supervisor, Back Office Operations Job at Phoenix, AZ Full Time

Who We Are:

Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people’s lives.

The Role:

We are currently looking for a Supervisor to join our Servicing team. If you enjoy problem-solving and coaching people, then this may be the right role for you. In this role, you will be responsible for the day-to-day operations of the back office support team. You will be responsible for managing the processing of non-phone data, process and procedure development and supervising employees. In addition, you will build strong relationships partnering with our internal customers such as our Compliance, QA, Investor, and Treasury teams.

What You’ll Do:

• Master our process workflows and systems
• Monitor the team’s daily task assignments to ensure accuracy of processing as well as daily completion of all tasks
• Utilize common process improvement techniques to analyze operations and help design and implement better, more efficient workflows
• Provide feedback on roadblocks or improvements to ensure team productivity and efficiency meet or exceed our customers’ needs
• Provide coaching and professional development to team members to enhance their knowledge and technical acumen
• Measure and maximize staff productivity through metrics and effective workforce management
• Manage the implementation of projects in related areas of focus, delivering on targets and established deadlines
• Assist with new hire training activities as needed

What You Have:

• Minimum of 3 years of financial services experience required: Fintech experience preferred
• Minimum 2 years of supervisory experience
• Understanding of bankruptcy and deceased scrubs
• Excellent leadership and management skills
• Superior written and verbal communications skills
• Should have excellent problem solving and analytical skills
• Good organizational skills and attention to detail are essential
• Must have good interpersonal and active listening skills
• Strongly prefer strong Excel experience and SQL experience
• Proficient in Google Sheets and cloud based products
• Ability to work well in a fast-paced, multi-task environment and be team-oriented

This is an in-person role at our Downtown Phoenix location, with no remote option available.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location