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People and Culture Generalist
Key Purpose
The People and Culture Generalist is responsible for supporting employees with inquiries, questions, and requests relating to various People and Culture (Human Resource) functions. This resource will also provide the HR department with fluctuating functional and administrative tasks. The role requires communication, collaboration, and teamwork within the department as it will support a variety of areas during any given time.
Success Criteria
Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
Participate and embrace the development opportunities
Key Areas of Collaboration and Influence
Report to a People and Culture Manager and work in close partnership with the larger, ISS People & Culture Team
Communicate effectively with colleagues across the company so that information is disseminated effectively and participate in project groups and meetings as required
Transfer best practice
Promote and further develop ISS
Ideal Candidate Experience
3+ years of Human Resources Experience
Minimum of a High School Diploma [or equivalent]
Bachelor’s Degree in Human Resources, Business Management or another related are preferred
Bi-Lingual Communication Skills [Spanish Preferred]
Current Utilization of Microsoft Office Tools (Outlook, Word, Excel, PowerPoint)
Demonstrated Organizational Skills [Desk, Documentation, Processes, Comms]
Demonstrated Communication Skills [Oral, Written, Video/F2F]
Demonstrated Customer Service & Solution Skills [Accurate, Verified, Innovative]
Experience Electronic Filing and Records Management
Experience with Data Reviews/Audits [accuracy, completion, grammar, formatting] from system generated reporting
Experience with JIRA, Success Factors, JDE, and UltiPro a plus
Human Resources Certification a plus
Key Accountabilities
Maintain confidentiality of Organizational and Resource Data
Professionally Responsive to Employee Inquiries, Questions and Requests
Create Service Ticket(s) to meet Service Level Agreement [SLA]
Provide Resolution within a Tiered Escalation Process
Collaborate with Internal and External HR Personnel regarding Escalation Items
Organizational Documentation
Answer and solve HR inquires and company HR updates.
Create White Paper Documentation for FAQ Repository
Maintain Various Information Systems
Reporting [Daily, Weekly, Monthly, Quarterly, Yearly]
Provide HR Project Support
Physical HR Mail Processing and Distribution
Physical Demands & Work Environment
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time
ISS offers a competitive compensation package including Benefits, Paid Time Off, and a starting salary of $85,000 USD.
As a global organization, ISS is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.
Date posted: May 5, 2022
Country: United States
Location:
Conshohocken, PA, US, 19428-1141
Job Category: People and Culture
Full time/Part time: Full Time
Requisition ID: 18784
