Description

Job Description

JOB RESPONSIBILITIES

Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
Schedule new, return, and referring provider appointments within assigned group or warmly transfer to level II agents
Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies
Regularly monitor guided schedule documents to ensure up to date scheduling compliance
Determine appropriate physicians for all non-directed referrals
Reschedule patients using proper functions
Field non-clinical patient questions or transfer to appropriate clinical parties
Set patient’s expectations for their visit ensuring an excellent patient experience
Call patients to reschedule appointment when clinic is cancelled
Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems
Treat all matters confidentially concerning patient information according to HIPAA guidelines.
Adhere to group productivity and quality metrics
Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

KNOWLEDGE, SKILLS, & ABILITIES

Successful completion of all required training
Must be dependable, professional and a team player
Excellent organizational and communications skills and ability to work independently
Ability to adhere to deadlines
Seeking energetic, motivated candidates

WORKING CONDITIONS

Call center/office environment with regular sitting at a desk with the use of a computer and telephone