As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at www.vailresortscareers.com.
Job Summary:
The Service Delivery Team will provide personalized, proactive, expert service. This team will enable HR Services with a deep focus on customer service, employee experience, operational excellence, and continuous improvement. More specifically, the Mgr, Service Delivery role will review, identify, recommend and implement new ways of working resulting in increased customer satisfaction. Further, the Mgr, Service Delivery will be responsible for generating data to inform and execute continuous improvement. This role will be responsible for delivering KPIs, executed in line with the HR Operating Model, and leading a direct report to execute the work.
The Service Delivery Manager is accountable for ensuring that HR Services are seamlessly delivered to employees. The individuals selected to fill these roles oversee a variety of tasks, such as leading project teams, being out front of cyclical employee lifecycle experience, and monitoring progress.
The Service Delivery Manager plays a vital role in fostering the client experience by ensuring the smooth delivery of superior services that meet and exceed employee and manager expectations. One of the key responsibilities is to ensure that service delivery and service support processes are on track for the consistent delivery of an elevated level of the employee’s experience in an effective and cost-efficient manner.
The individuals filling this role will participate in weekly, monthly, and quarterly meetings with stakeholders providing the stakeholders with accurate reports regarding performance of the service delivery. The Service Delivery Manager will lead the Service Delivery Specialist to identify process advancements and technology opportunities to enhance service delivery and client satisfaction.
Job Specifications:
Job Responsibilities:
Job Requirements:
The expected range is $82,800 – $97,000 + annual bonus. Actual pay will be adjusted based on experience.
The perks include a free ski pass, and a set of benefits including…
Reach Your Peak at Vail Resorts. At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 494014
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