WHO WE ARE
The VP, Contact Center Operations will be responsible for the development and execution of our contact center operating model for multiple programs as defined by our clients and Valor Global™. They will be responsible for ensuring the delivery of real-time support via multiple channels and the overall service levels and quality representation.
The role, reporting to the Chief Operating Officer, will require experience running contact center teams and be highly proficient in motivating, developing, and leading teams.
It requires a focus on data, efficiency, effectiveness, and best-in-class support. As a senior member of the Valor Global Team, the VP, Contact Center Operations will work cross-functionally to deliver the most engaging and effective support possible.
This person will be a quarterback and lead multiple government campaigns. Must be able to multi-task, adhere to multiple different contractual SLAs, and focus on achieving profitability and maximizing billing potential.
Must also be able to navigate multiple client expectations.
Leadership Attributes:
· Ownership mentality on accountability of programs performance, culture, and employee experience.
· Have working knowledge of the latest contact center techniques and technology to continue to support a culture of continuous improvement.
Job Duties:
Experience, Skills, and Knowledge:
A team mentality with a strong sense of mission and fun!’
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Work Remotely
Job Type: Full-time
Pay: $90,000.00 – $130,000.00 per year
Benefits:
Education:
Experience:
Work Location: Remote
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