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Job Discription
The Patient Service Representative provides a high level of customer service to patients. Responsible for all non-clinical aspects of patient care. The primary function of the position is to greet and register patients in a courteous and professional manner, verify insurance coverage, and collect co-payments. This individual responds to patient questions and concerns, both on the telephone and in person and is responsible for paperwork associated with patient registration.
RESPONSIBILITIES:
- Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
- Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
- Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
- Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
- Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
- Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
- Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
- Other duties as requested or assigned.
EDUCATION/EXPERIENCE:
- 1+ years’ receptionist or office experience required
- Medical office experience strongly preferred
- Bilingual highly preferred
- Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
- High school diploma or equivalent
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
