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Job Description
About Varsity Tutors:
Varsity Tutors, a Nerdy Company, is the leading direct-to-consumer platform for live online learning benefiting both learners and experts. We have built a comprehensive online learning destination that enables the delivery of scaled high-quality live expertise for learners of all ages across thousands of subjects and multiple learning formats through the application of technology and AI. We’ve raised $107M million in venture capital from TCV, Learn Capital, and the Chan Zuckerberg Initiative. We also recently announced that Nerdy, the parent company of Varsity Tutors, plans to go public via a SPAC with TPG Pace Tech Opportunities later this year, with a $1.7 billion market valuation.
We succeed thanks to a diverse mix of talented people who want to come, to stay, and do their best work. If you love learning, technology, and making a true impact, you’re going to love working here!
Description:
Varsity Tutors is looking for Educational Account Coordinators to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast growing team and help people get the educational help they need!
Educational Account Coordinators will address customer needs, with a heavy focus on inbound calls and positive resolutions. They assess needs, manage accounts to drive consumption, and increase retention and existing sales (renewals) by strengthening client relations and providing high-quality service. This is a seasonal, remote position with the potential for growth and promotion to a full time Educational Account Manager role based on overall performance and business need. This is both a sales and service oriented role. Educational Account Coordinators will work closely with our sales and training teams and help ensure a positive experience for our clients.
Pay: $18/hr (temporary position, with potential for full-time promotion with increased salary, bonuses, and benefits)
Location: Fully Remote
Schedule: Various schedules available, with strong preference for evenings and weekends. There will a mandatory 1-week virtual training (Monday-Friday, 9am-6pm CDT) to start.
Qualifications:
- Education, teaching, or tutoring experience is preferred, but not required
- Account management, client relations, and business development experience is a plus
- High empathy and emotional intelligence, with the ability to understand families’ educational needs and make product/service recommendations
- Strong problem solving skills and ability to adapt quickly in a fast-paced environment
- Conflict management skills and the ability to use high level judgement when managing student behavior
- Excellent verbal and written communication skills
- Ability to work independently and multi-task
- Flexible schedules, but with strong preference and expectation for some evenings and weekends
Responsibilities:
- Assess and understand the needs of our clients to be able to make recommendations for educational products and services
- Achieve sales and client renewal targets set by management
- Conduct high-volume of outbound calls to former clients to re-engage and assess new needs that Varsity Tutors can help with
- Answer heavy volume (40-50) inbound customer calls per day
- Understand the products and services offered
- Assist in client service and build strong relations with our students and families
- Manage client records to ensure proper follow-up
- Communicate effectively with internal team and external customers
- Attend 1 week paid training facilitated remotely and live via Zoom
- Potential for conversion to full-time employment (increased salary, bonuses, and benefits) based on overall performance
Varsity Tutors Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Benefits/Training:
- Remote Position, fully work from home (or wherever you like!)
- Company-issued laptop, headphones, and latest software
- Once in a lifetime opportunity to help revolutionize how the world learns!
- No account management/sales experience? No worries! We offer a training program with ongoing career development and opportunities for growth.
- Learn industry-leading communication and sales techniques that will enable you to find solutions for families
- Become an expert in educational products and programs, including 1-on-1 tutoring, online classes, adaptive assessments, and home schooling
- Fun, collaborative, and team-oriented work environment with plenty of training and a feedback rich culture
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)
