Vast Broadband Hiring For Communities Account Manager at Rapid City, SD, United States Full Time

Job Description

Join our growing team as a Communities Account Manager with Vast Broadband in Rapid City, SD! This position will improve the overall Customer Experience for Property Owners/Influencers as well as the Tenants/Residents who purchase additional services from Vast Broadband directly. The MDU AM addresses both property and tenant concerns in regard to the telecommunication and connectivity solutions provided in their assigned portfolio of properties.
Duties/Responsibilities:

• Provides quality internal and external customer service surrounding the Company values and focused on property retention and residential tenant satisfaction
• Involved in all aspects of MDU including pre and post sales activity
• Activates video, data and telephony services provided under the bulk agreement for any tenant(s), who are moving in, moving out, or require upgrades and downgrades
• Prospects, cold calls (by phone, email, and in person) and generates new upgrade and ancillary sales opportunities both directly to consumer and through local property management relationships
• Interact effectively as a team member within the Residential Organization with the corresponding Field, and Technical support service teams to resolve any related concerns as directed by Management
• Develops and maintains strategic account plans for results attainment by property assigned
• Conducts presentations with clients and provides solutions to meet their needs
• Updates essential property contact and residential client information in a timely manner
• Ensures customer satisfaction throughout sales cycle, including required follow-up and concern resolution
• Leverages relationships when possible with onsite property maintenance and leasing agents to maximize Vast preference as the provider of choice at assigned portfolio properties

Requirements/Qualifications:

• High School Diploma or equivalent required; an Associate or Bachelor’s degree in sales, marketing, business, etc. is preferred
• Valid Driver’s License and driving record that meets our insurance company standards is required
• Upon job offer, must be able to pass a background check and drug test
• Proficiency with word processing and spreadsheet software, Internet software and e-mail; Ability to learn billing software systems and access online support/tools
• Excellent communication skills and the ability to build rapport quickly
• Driven and motivated to exceed sales goals

Why Vast Broadband?

• Competitive Compensation
• Excellent Benefits Package
• Vacation & Sick Pay + Personal Days
• Paid Holidays
• Employee Discounts On Vast Broadband Services – Including Internet!
• Internal Career Progression
• A Fun & Casual Atmosphere

Vast Broadband is an Equal Opportunity Employer
#hc34776