Veteran Government Services LLC Hiring for Benefit Services Representative – Alabama CAC at Fort Mitchell, AL Full Time

Veteran Government Services (VGS) is now Hiring “Work at Home” Customer Service Representatives – Anywhere in the State of Alabama. Full or part-time positions.

We are seeking individual with a recently active DOD Common Access Card (CAC) or recent DOD background check to start paid training January 31, 2022

The Opportunity

Primary duties may include, but are not limited to:

• Responds to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
• Successfully complete five weeks of paid new hire training and perform duties taught in virtual (at-home) training.
• Operate a PC to obtain and extract information, documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Coordinates with various functions within team to ensure Tri-care member requests and questions are handled and in a timely manner.
• Working with the support of a virtual (at-home) supervisor, receives and place follow-up telephone calls / e-mails to answer questions and when necessary, escalate complex requests to senior team members or supervisors.
• Seeks, understands, and responds to the needs and expectations of internal and external customers in a manner that meets quality, member experience, and first-time issue resolution objectives.
• Proven ability to work from home offices Monday through Friday, 8:00 AM to 7:00 PM Eastern Time.
• Prior customer service experience is desirable, preferably in a call-center environment handling inbound calls, e-mail, and chat.
• A genuine desire to support customers with the highest level of quality, customer experience, and accuracy.
• Proactively manage issues that prevent your ability to maintain a productive work environment (e.g., local internet issues that impacts your ability to maintain the required connectivity).

The Pay

VGS pays Federal Government Pay Rates in accordance with the Service Contract Acts (SCA). For example, in Russell County the base customer service representative pay rate is $13.13 per-hour (but we pay a minimum of $14) and an additional $4.54 per-hour for medical, dental, vision, 401K, and paid time off benefits. In this example, total hourly pay for the customer service role we are hiring would be $18.54 per hour. Your actual location determines the pay.