Visa Hiring for Senior Employee Relations Manager Job at Atlanta, GA Full Time

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

This Employee Relations Sr. Manager role is an exciting opportunity to serve as a trusted advisor to resolve challenging people issues including performance coaching, conflict resolution and providing leadership consultation.

The successful candidate will have strong investigation and consultation skills. He/She will be detailed oriented, with the ability to manage across multiple stakeholders and priorities and will also be an exceptional communicator and strategic thinker with strong analytical, collaboration, and problem-solving skills.

What You’ll Do

• Partner with managers/employees to facilitate positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications.
• Conduct internal investigations for behavioral/workplace culture issues and as needed misconduct in a timely manner applying appropriate investigation plan, interviewing techniques with supporting documentation and outcome/conclusion summary
• Able to operate/advise with empathy and in the gray areas. Adept comprehension of client motivations and business pain points, leverages inputs to influence key business choices.
• Provide detailed case management documentation, executive summaries and timelines written with precision and clear next steps and recommended remediation strategies
• Utilize the designated online case management tool for tracking, applying rigorous notes and actions
• Analyze employee relations trends with the business to develop proactive strategies, solutions, programs and policies
• Solve complex problems, takes a new perspective using existing solutions.
• Able to make decisions guided by policies, practices, procedures and business plan, receives general oversight and minimal direction
• Develop effective relationships with HR Business Partners, Legal, the Business Conduct Office and other key stakeholders to ensure matters effective resolution through collaborative solutions
• Participate and lead project work and initiatives for Employee Relations/People Team including developing a project plan, milestones and change management activities.

Flex Work Arrangement: This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.