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- Recruitment Information
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Recruitment Number: DOT-AIR-2023-07
This continuous recruitment may close at any time. The notice of the last day to file applications will be posted on the State of Hawaii’s Civil Service Job Opportunities page of our website.
Salary: $2,863 to $3,484 per month (SR-08, Steps C – H)
$3,042 to $3,699 per month (SR-10, Steps C – H)
Note: Hiring rates will be based on availability of funds, the applicant’s qualifications and other relevant factors.
Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.As a condition of employment with the State of Hawaii, all qualified external candidates who have been given a conditional offer of employment must show proof of full COVID-19 vaccination and shall be fully vaccinated by his/her/their employment start date. A reasonable accommodation will be provided if requested by a candidate and it is determined through an interactive process that pregnancy, a qualifying disability, or a sincerely held religious belief prevents the candidate from receiving a COVID-19 vaccination
This job posting is for the State of Hawaii, Department of Transportation (DOT). If you have any questions regarding this civil service recruitment, contact the DOT Personnel Office at (808) 587-2145, Monday – Friday, 7:45 am – 4:30 pm (HST).
The Department of Human Resources Development- State Recruiting Office will refer all inquiries regarding this recruitment to the DOT Personnel Office. - Duties Summary
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The Visitor Information Program Assistant I is responsible for greeting, welcoming and assisting the traveling public in providing information of interest relative to hotels and other accommodations, ground and air transportation, tourist attractions and activities and disseminates maps, brochures and periodicals at the airport.
The Visitor Information Program Assistant II (Japanese speaking) is responsible for greeting, welcoming and assisting the traveling public in providing information of interest relative to hotels and other accommodations, ground and air transportation, tourist attractions and activities and disseminates maps, brochures and periodicals at the airport. This class is responsible for speaking a designated foreign language while conversing with the traveling public and others, and for providing interpreter services as required. This is in addition to the duties of the next lower level of this series.
To view the Class Specification in its entirety, please CLICK HERE.
- Minimum Qualification Requirements
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To qualify, applicants must meet all of the following requirements:
Basic Experience: Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This experience may be met from part-time and/or unpaid work. However, there must be evidence that participation was on continuous basis, but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.
In addition to the Basic Experience Requirement, applicants must have progressively responsible experience of the kind and quality described below.
General Experience: One (1) year work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others. Examples of desirable experience may include, but are not limited to, experience providing hospitality of customer service catering to the traveling public.
Special Language Requirement: For Visitor Information Program Assistant II, in order to be considered for appointment and to enter on duty, applicants must possess knowledge of the ability to speak the JAPANESE language in addition to the English language.
Substitutions Allowed: Successful completion of coursework from an accredited college or university may be substituted for the General Experience on the basis of fifteen (15) semester credit hours of coursework for six (6) months of General Experience, provided the coursework included at least three (3) semester credit hours of coursework in psychology, sociology, social work , or other behavioral science.Driver’s License: Applicants must possess a valid driver’s license to drive in the State of Hawaii at the time of appointment.
Federal Criminal History Records Check: In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport must undergo a pre-employment fingerprint-based criminal history record check.
In order to be granted the Security Identification Display Area (SIDA) clearance, prospective employees must not have been convicted, or found “not guilty by reason of insanity,” of a disqualifying criminal offense within ten years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years.
The cost for the records check will be the applicant’s responsibility.
The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Minimum Qualification Requirements in its entirety, please CLICK HERE. - Other Information
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The State of Hawai’i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-2145 for assistance.
PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: Public Service Loan Forgiveness | Federal Student Aid
ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Transportation (DOT) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.
TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.
Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.
CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the DOT Personnel Office’s Levels of Review.
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YOUR JOB BENEFITS WITH THE STATE OF HAWAI’I
The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.
A summary of these benefits, which is based on full-time employment, is listed below.Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.
With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.
Paid Holidays
You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
Paid Vacation
You may earn vacation leave at a rate that other employers find tough to match – 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
Paid Sick Leave
You may earn sick leave at the same rate as vacation – 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
Other Leaves
Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
Health Insurance
The State pays a part of the premiums for each employee’s enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.
Group Life Insurance
The State provides a free life insurance policy for employees.
Retirement Plan
The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.
Premium Conversion Plan
Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Flexible Spending Accounts
Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
Transportation Benefits
Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
Deferred Compensation
The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
Temporary Disability Insurance
Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
Social Security
As an employer, the State also contributes to an employee’s social security account.
Promotions & Transfers
For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
Training & Continuing Education
The State supports developmental activities related to an employee’s work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
Travel Expenses
The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
Incentive & Service Awards
The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
Union & Collective Bargaining
Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee’s job is excluded from collective bargaining.
The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.
CLICK HERE for more information on the State of Hawaii’s Benefits At-A-Glance.
The State of Hawaii is an Equal Opportunity Employer
Revised 01/13
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APPLICANT’S ACKNOWLEDGMENT – REQUIRED SUPPLEMENTAL QUESTIONSThe responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score.
Please do not submit a resume in place of completing the Supplemental Questions.
You must submit verification (e.g., copies of official transcripts or diploma as instructed below) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.
To receive credit for substitute, temporary assignment, or volunteer experience, you must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.
Any information you submit may be verified.
Supporting documents must be either electronically attached to your application or submitted to our office at: State of Hawaii – Department of Transportation – 400 Rodgers Blvd, Ste 700, Honolulu, Hawaii 96819.
- I acknowledge that I have read, understand and agree to all of the above.
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APPLICANT’S ACKNOWLEDGEMENT (Continued)Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified.
In general, concurrent experiences and/or education will not be double credited unless otherwise specified.
Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.
Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated.
Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited.
Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.- I acknowledge that I have read, understand and agree to all of the above
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MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details)A link to the Minimum Qualification Requirements has been provided in the job announcement. Please review the requirements in their entirety.
- I acknowledge that I have accessed the link provided and have read and understand
the Minimum Qualification requirements in its entirety.
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SPECIAL LANGUAGE REQUIREMENT – JAPANESE
The Visitor Information Program Assistant II requires the ability to fluently speak and understand the JAPANESE language in addition to the English language. Applicants will be tested on their foreign language ability at the time of interview.Are you able to fluently speak and understand the Japanese language?
- Yes
- No
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GENERAL EXPERIENCE
Do you have one (1) year of work experience which demonstrated positive evidence that you possess patience, tact and an even temper in meeting and dealing with others?- Yes
- No
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GENERAL EXPERIENCE REQUIREMENT (Continued)
If you answered “No” to the question above (Questions 4), please state “None” in the space below.If you answered “Yes” to the questions above (Question 4), please list all employers/positions where you obtained the required General Experience.
Note: ALL supplemental questions below , A through C must be answered to receive credit. DO NOT SUBMIT A RESUME. Resume will not be accepted in place of answering the supplemental questions.
All employers listed below should be also be listed on your application.
Treat each change in employer and position separately.
The information for each employer should include:
A. Name of your employer, your official job title, dates of employment (from month/year to month/year).
B. Be specific in describing the tasks you performed.
1) What was the primary function of your position?
2) and what were your major duties and responsibilities?C. Give a detailed description of your experience on how you handle the situation in each of the following areas. Give relevant examples.
1) Handling complaints:
a. What kind of complaints
b. How did you handle the complaints?2) Dealing with difficult people:
a. Were these clients, fellow workers, tourist, etc?
b. Why were they difficult?
c. how did you handle the situation?3) Communication information verbally:
a. What kind of information?
b. For what purpose?* Required Question