Vodafone Hiring for Solution Sales Specialist Job at Remote Full Time

Why Vodafone?

Vodafone is revolutionizing how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow. We are heavily embedded in providing world-class Solutions and we strive to keep ourselves ahead of the game, which will give you the opportunity to lead the way in Telecommunications and work with the latest technologies.

Role Detail

Position Title: Solution Sales Specialist
Location: USA, Remote/Hybrid
Company: Vodafone US Inc.

Role Purpose

To provide pre-sales technical support to customers on an outbound basis across Domestic International Partner Markets in the United States.

Role Accountabilities

• Design International Enterprise customer solutions based on Vodafone products and services.
• Win International Enterprise Customer confidence in professional abilities and support the inbound account team in gaining International Enterprise Customer agreement to proceed with Vodafone’s proposals.
• Preparing solution and service descriptions as input for customer tender documents (RfI, RfP, etc).
• Define trial programs in agreement with the Account Managers and the International Enterprise Customer.
• Collaborate with Customer Project Managers and Technical resources.
• Lead discussions with International Enterprise customers on technical solution design.
• Evaluate and document the International Enterprise Customer’s technical infrastructure with which Vodafone’s solutions will be integrated.
• Assist Global Account Managers and National Account Managers in identifying and scoping of sales leads for Vodafone products and services.
• Assist the Account Managers in assessing cost requirements to assist to price setting.
• Engage with Vodafone’s internal departments (Customer Solutions, Products and Innovations, Regional Heads, Technical Specialists, Service Fulfilment Team) to confirm that the proposed solution can be supported.
• Engage with Service Fulfilment Team to build the customer support model and present it in a standardized format, following international quality guidelines (e.g. ITIL methodology). Agree critical success criteria to assure delivery of support infrastructure during trials and/or operational phase.
• Work with the Program Manager to agree handover of design for implementation by the Service Fulfilment team.
• Work closely with Vodafone Business International (VBI) and OpCo Product Management and leverage them as 2nd Level Support.
• Run Workshops / Innovation sessions to help customers develop strategies using Vodafone services.
• Document International Enterprise customer requirements in standardized format and perform GAP analysis as compared to Vodafone’s standard products & services offer / capability.
• Being an authority (Point of Excellence) for VBI and regional Operational Companies (OpCo) products (e.g. fixed, mobile, date, services, operations) for the sales community and Solution Sales peers.
• Ability to use systems and processes that fulfil the needs of the role such as Mozart, Click to Quote, Velocity and other online tools.
• Run customer-facing presentations, workshops in person or remotely on Vodafone’s products and services
• Assess the satisfaction of International Enterprise Customers, colleagues, OpCos and Partner Managers with regard to the Solution Design approach, capturing lessons learned and sharing these with the Solution Sales and Technical Support Teams to drive improvements in our approach to technical Solution Sales and Solution Design

Role Dimensions

• Annual TCV target of approximately €15M+
• Proactively participates in a Regional/National, multi-competence team of Vodafone and third-parties of typically 10 resources without direct line-manager mandate

Role Output

• Assist Account Managers in identifying and scoping of sales leads for complex voice and data solutions
• Demonstrate ROI benefits to customers using Vodafone’s products and services
• Inputs (solution and service descriptions, value propositions) for customer tender documents
• Ensure that the proposed solutions fit with the Vodafone Global Service Customer’s technical requirements

Application Guidance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We offer a generous benefits package that includes a 401k match, PTO and sick leave, floating holiday pay, volunteer pay, domestic partner and spouse insurance coverage, and an inclusive parental leave policy for birthing parents, non-birthing parents, and adoptive parents.

Together we can.