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Welcome to Vesta Home, a premier furniture distribution company known for its commitment to delivering exceptional furniture solutions to homes across the nation. Our dedication to quality and customer satisfaction has driven our continued growth, making us a leader in the industry. As we expand our operations, we are seeking a skilled Dispatcher and Router to join our team. Your role will be instrumental in ensuring timely and efficient delivery of our products while upholding our reputation for excellence.
Requirements
As a Dispatcher at Vesta Home, you will play a pivotal role in managing the logistics of our furniture distribution process. Your organizational skills, attention to detail, and effective communication will be essential in coordinating deliveries, optimizing routes, and ensuring our customers receive their orders promptly.
- Logistics Coordination:
- Collaborate with the logistics team to plan, schedule, and coordinate furniture deliveries to various locations, ensuring adherence to delivery timelines
- Monitor and update delivery schedules based on real-time factors such as traffic, weather, and special requests
- Route Optimization:
- Utilize routing software and tools to efficiently plan delivery routes, minimizing travel time and fuel consumption
- Consider factors such as traffic patterns, delivery priorities, and geographical constraints to create optimized routes
- Communication and Dispatch:
- Communicate with delivery drivers, providing them with accurate delivery instructions, addresses, and any special customer requests
- Dispatch delivery teams promptly, keeping them informed about route changes or customer updates
- Customer Service:
- Respond to customer inquiries related to delivery schedules, tracking, and order updates in a courteous and timely manner
- Address delivery-related concerns and issues, ensuring customer satisfaction and resolving problems effectively
- Tracking and Reporting:
- Monitor the progress of delivery routes in real-time, tracking deliveries and updating internal systems as needed
- Generate and maintain delivery reports, documenting any delays, issues, or exceptional circumstances
- Collaboration:
- Work closely with the warehouse team to ensure the availability of products for scheduled deliveries and pickups
- Coordinate with customer service to manage delivery expectations and provide accurate information to customers
- Problem-Solving:
- Identify potential delivery challenges and proactively implement solutions to prevent delays or disruptions
- Collaborate with drivers and logistics team members to troubleshoot any unexpected situations that arise during deliveries
- Documentation:
- Maintain accurate and up-to-date records of delivery schedules, routes, and customer interactions
- Assist in generating delivery invoices, receipts, and documentation as required
Requirements:
- Proven experience in logistics, dispatching, or route planning
- Familiarity with routing software and GPS systems
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal abilities
- Ability to handle multiple tasks and prioritize effectively
- Problem-solving skills and adaptability in dynamic situations
- Customer-focused mindset with a commitment to service excellence
- Proficiency in using computer software and systems for tracking and reporting
- Flexibility to work in a fast-paced environment with changing priorities
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Wellness Resources
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
