Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Job Description:
About Wealth Enhancement Group
Wealth Enhancement Group is a Greater Minneapolis-based independent wealth management firm offering comprehensive and customized financial planning and investment management services. Founded in 1997, Wealth Enhancement Group serves clients nationwide and continues to expand into new regions each year. Wealth Enhancement Group specializes in providing retail clients with the team-based expertise and resources they need to simplify their financial life.
Our purpose and mission is to work together to improve our clients’ lives by seeking to provide them the best possible financial advice. We are firm believers in the meaning behind teamwork. We share perspectives and explore every point of view, because the best ideas are born from collaboration. We constantly push ourselves and each other. We strive to be much more than your typical financial services firm. We strive to be the best.
Our Plymouth, MN office location is looking for a Advisor Team Operations professional who will work to ensure that WEG’s Client Services staff have the knowledge, skills and abilities to provide “best in class” service to our clients. The position is responsible for the integration of new advisory practices and for providing training and support to new and existing practices.
Primary Job Functions
Training and Ongoing Support of Advisor Team Staff
- Deliver training for platform enhancements, process changes and updates to Advisor Team
- Coordinate with Advisor Team lead(s) to assist with curriculum for new hires (CSA/CSM) and ensure they complete training
- Support the creation and maintenance of all training outlines / curriculum for Client Service staff
- Track and trend Advisor Team requests (Salesforce Support Org) and identify training gaps / opportunities
- Assist with development and delivery of Client Service educational activities
- Identify opportunities for efficiencies in streamlining processes within teams
- Provide daily support via email/phone queue as needed for Advisor Team
New Team Integration Support
- Due Diligence; Platform Documentation and Integration Planning
- Collaborate with Integration Manager – review documented platform and process differences; validate future state
-
New Team Integration
- Collaborate with Integration Manager – review conversion and repapering plans; validate against current standards
- Prep new team to handle account re-papering
- Define checkpoints to substantiate training program and adoption; tweak training modules and retrain as needed
- Train Advisor Team staff to use WEG processes and procedures
Develop and Maintain Training Materials
- Participate in developing and updating training materials
- Develop criteria to measure that client service staff can do the tasks
- Develop and maintain an online version of training curriculum that incorporates new integration workflows
Business Process Evaluation, Development and Testing
- Work cross-functionally on new processes and technology that impacts Advisor Team functions. CRM systems functionality, forms requirements, etc.
- Identify business requirements from Advisor Team view
- Review and validate workflow process and technology changes
- Identify pilot group to review and participate in User Acceptance Testing; identify gaps in process and provide feedback
Some travel will be required.
Education | Qualifications
- 4-year degree in business, financial services or related field
- Advanced designation desirable
- Series 7, 66 and Insurance licenses required
- 5 plus years as a CSM on an advisory team, processing paperwork and handling client requests, brokerage and RIA environment required.
- Knowledge of broker-dealer and custodial platforms and investment products
- Strong oral, written and presentation skills; ability to train others, coach mentor provide feedback
- Experience working with teams as a lead or workflow coordinator
- Experience in training creation
- Demonstrated skills working with FAs, Planners and Client Services
- Software: Microsoft Office; Salesforce
- Must be in good compliance standing with all rules, regulations and policies
IND123
Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans.
