Wellness IQ Hiring For Account Manager, Health & Wellness (remote 3 Days/in Office 2 Days) at Independence, OH, United States Full Time

Job Description

Position Summary: This is a hybrid role that is in office 2 days per week and remote 3 days! This position is responsible for managing new and existing client relations and driving engagement within the program. It requires a focus on project management of client customization and integration of services to ensure a smooth implementation, relationship building throughout the life of the client and client satisfaction.Major Responsibilities:

• Overall responsibility for the account, works with sales, brokers, consultants, and internal team through the implementation for all new accounts. Fully understands and communicates client expectations and background to ensure a successful launch of wellness programs.
• Participate in implementation kick off calls and ongoing project meetings with clients’ stakeholders. Prepare and coordinate formal presentations to clients, consultants, brokers, members and producers regarding product, plan design, member education, service results, and renewals. This requires occasional travel to client locations.
• Establish working relationship with client point-of-contact; develop and oversee the account service strategy, including regularly scheduled meetings as agreed upon by the client. Prepare agendas, minutes, deliverable tracking and other project documentation to communicate progress internally and externally.
• Organize and oversee client site visits, screenings and health fairs as necessary.
• Take ownership for service issues on behalf of client point-of-contact, work with service partners to resolve problems. Communicate status of on-going service issues to the client point-of-contact in a timely manner.
• Responsible for preparing proposals for system enhancements that may arise outside of the initial implementation. Enhancements need to be proposed to a change forum, tracked and managed while keeping clients informed of progress and expected timelines.
• Provide client point-of contact support on benefit design changes, legislative developments and compliance requirements
• Oversee client management reporting. Position, deliver and communicate client management data to client and producer, including but not limited to Activity Reports, Quarterly Reports and financial performance guarantees.
• Capitalize on all new revenue opportunities for existing clients by developing and executing a successful client management strategy. This should be coordinated with the Sales Consultant, if needed.
• Deliver and manage client renewals to consultants, brokers, and clients to ensure client management retention, profitability, revenue and satisfaction objectives that are consistent with company goals
• Follow current HIPAA/HITECH guidelines and procedures as described in the company’s policy manual.
• Maintain security of transmission or receipt of all e-mails, files, documents, reports, etc. relayed via computer, mobile phones or other devices, that may contain PHI, as described in the company’s policy manual.
• Have an understanding of health insurance and related employee benefits.

EDUCATION & EXPERIENCE

• BA or BS College Degree preferred but not required
• Health and Wellness or related experience, or any combination of education, experience and training that provides knowledge and abilities to perform the job
• Account Management experience preferred
• Project Management experience
• Platform Implementation experience preferred

SPECIAL SKILLS REQUIRED:

• Excellent communication skills
• Strong typing skills
• Strong organization, communication and problem-solving skills
• Strong analytical and data management
• Ability to work both independently and in a collaborative manner in a rapidly changing environment
• Ability to handle multiple priorities in a fast paced work environment
• Customer focused and responsive
• Flexible regarding daily work assignments
• Self-starter with the ability to achieve results independently as well as in a team environment
• Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment
• Excellent interpersonal and organization skills
• Ability to respond professionally and accurately to requests received from a variety of clients
• Ability to travel as needed

Computer Skills:

• To perform this job successfully, individual should have knowledge of Microsoft Word, Microsoft Excel spreadsheet, Power Point design software, and Salesforce.com.

SUPERVISORY RESPONSIBILITIES: NoneCERTIFICATES, LICENSES, REGISTRATION: NonePHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at a computer for long periods of time and use a telephone frequently
• Standing, walking, talking, hearing, sitting, reaching
• Lifting up to 25 lbs. occasionally; lifting up to 10 lbs. regularly

WORKING CONDITIONS: Climate controlled open office environment. Travel to client offices and work locations. More travel during periods of heavy activity, such as new client launches and onboarding.Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely: Position will allow for a split between being in the HQ office and flexibility to work remote.This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail
• Autonomous/Independent — enjoys working with little direction
• Innovative — prefers working in unconventional ways or on tasks that require creativity

Job Type: Full-timePay: $45,000.00 – $50,000.00 per yearBenefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: One location