About this role:
Wells Fargo is seeking an Account Resolution Director to lead and manage multiple unique activities with Consumer Collections & Servicing (CCS) under the Cards & Merchant Services organization. Learn more about the career areas and business divisions at wellsfargojobs.com .
In this role, you will:
Required Qualifications, US:
8+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of Management experience Desired Qualifications: Experience managing multiple operational processes concurrently Demonstrated experience in developing and building operational processes from the ground up including developing teams Experience navigating in an environment with multiple systems of record and multiple support systems Experience managing managers and multiple teams Ability to drive work and processes for results while maintaining employee engagement Ability to communicate with all levels of an organization including front-line employees and executive leadership Consumer Lending experience Job Expectations: Willingness to work on-site at stated location on the job opening Posting Location: 1525 W W. T. Harris Blvd, Charlotte, NC 800 S Jordan Creek Pkwy, West Des Moines, IA Job posting may come down early due to volume of applicants This position is not eligible for Visa sponsorship We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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