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Overview
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.
Responsibilities
The Switchboard Operator is responsible for the functions of the switchboard and patient information areas. This includes the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes etc. Direct visitors, guests and family members to their requested destinations. May be called upon to assist with monitoring/putting away supplies, retrieving mail, updating directory/manual, training and representing our department as pertains to performance improvement (PI). Maintain a high level of professionalism and customer service, which supports the Wellstar’s system customer service initiatives. May be called upon to perform other duties and responsibilities as required.
Qualifications
PBX Operator
PRN as needed
Flexible schedule
Days – Evenings and Nights required
Paulding Hospital
Required Minimum Education
- High School Diploma
Preferred Education
- Associate’s Degree
Required Minimum Experience
- 12 months Call Center or customer service experience, preferably in a health care setting.
Required Minimum Skills
- Excellent customer service skills, excellent written and verbal communication skills, must possess a clear and professional voice for calls and announcements, must be proficient in basic computer skills and systems utilized by the Communicative Services Department.
- Able to work in a high volume area, detail oriented and possess problem-solving skills.
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