Weltman Hiring For Client Account Representative at Independence, OH, United States Full Time

Job Description

We are seeking a new Client Services Liaison to join our Client Services Department in our Cleveland law office. If you’re a self-motivated team player who enjoys providing exceptional customer service, please read further and apply!

• Maintains and develops new and existing client relationships.
• Act as point person for all client questions and concerns and resolves complex client issues timely.
• Services all client accounts in accordance with client expectations and within firm policies and procedures.
• Works with client and internal departments to suggest changes and implement process improvements in order to meet the contractual obligations of the client.
• Maintenance of client required reporting, correspondence and documentation.
• Maintains and looks for ways to improve the flow and integrity of internal processes.
• Places priority on client retention, client satisfaction, client/firm profitability, and extended service offerings.
• Maintains thorough understanding of the creditors’ rights industry, our clients’ objectives and strategies.
• Confers with clients and firm representatives to resolve complaints.
• Complete all required training applicable to assigned position.
• Additional duties as requested or required.

SCHEDULE:8:00am – 4:45pm, Monday through FridayCOMPENSATION AND BENEFITS:*Hourly rate based upon experience
*Paid Time Off (PTO) – 16 days annually + 8 Company paid holidays
*Competitive benefits — Medical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)
*Promotional opportunities from within the firm
*Fun participation in community involvement initiatives, office parties, and competitions
*Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
*On site “Bistro To Go” vending and fresh foods available
*Free parkingJob Type: Full-timePay: From $16.50 per hourBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Microsoft Office: 1 year (Required)

Work Location:

• One location

Work Remotely:

• No