West Plains Housing Authority Hiring for Housing Clerk at West Plains, MO Full Time

POSITION DESCRIPTION
HOUSING CLERK

DATE: March 2022 REVISED DATE: N/A

REPORTS TO: Deputy Director

POSITION SUMMARY: This position involves moderately difficult and varied clerical work involving the use of general administrative and financial skills. Tasks include receiving payments for rent and other resident charges and the preparation of appropriate paperwork, records, and reports. Regular routine assignments may be performed independently. Initiative and judgment may be utilized as experience is gained. Work involves public contact and requires tact and courtesy in dealing with often trying situations. Such decisions are made, however, in accordance with established precedents and Authority policies. Unusual departures from established procedures are referred to a supervisor for decision.

ESSENTIAL FUNCTIONS:

1. Receives in-person payments from residents for rent, maintenance charges, and security deposits; issues receipts for payments.

2. Serves as office receptionist, answering telephone and in-person inquiries for information or services, directs visitors to proper person and/or office.

3. Balances daily financial collections and works toward resolution of errors.

4. Prepares paperwork for re-examinations and applications. Assists the Housing Specialist with verification, file organization, and other tasks as assigned.

5. Assists with the application and re-examination processes as assigned.

6. Performs other reasonably related duties as assigned by the Deputy Director or other supervisory personnel.

7. Assists with the typing of notices and other documents concerning the Housing Division.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of proper methods of receiving, handling, receipting, and maintaining records of financial payments.

2. Knowledge of office practices, procedures, equipment, and standard clerical techniques.

3. Ability to treat each caller or visitor with unfailing courtesy, consideration, and a professional attitude.

4. Skills in the use of a computer operating system, office copier, multi-line phone system, and other office machines.

5. Ability to make moderately complex computations with speed and accuracy.

6. Ability to understand and quickly and accurately follow written and oral instructions.

7. Ability to meet and deal tactfully and courteously with the public and maintain confidentiality with personal and sensitive information.

8. Ability to establish and maintain effective working relationships with co-workers and supervisory personnel.

EDUCATION AND EXPERIENCE:

1. High school diploma or equivalent; supplementation by vocational or college level courses is preferred.

2. Previous experience in clerical work is required; two years’ experience is preferred.

3. An equivalent combination of education and experience to meet the required knowledge, skills, and abilities.

SPECIAL REQUIREMENTS:

1. Possession of a valid State of Missouri motor vehicle operator’s license, and insurable by the Authority insurance provider.

2. Criminal background check and pre-employment drug screen is required.

3. Applicants must be a minimum of 18 years old.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location