Western Michigan University Hiring for Assistant Director of Annual Giving– Student Fundraising at Kalamazoo, MI Full Time

Creates and executes strategies to increase alumni participation and philanthropic support via the WMU Alumni Association Call Center
through effective student fundraiser development, content creation, segmentation, digital strategies, and measurement in support of Western
Michigan University.

Major duties

• Participates in the planning and execution of campaign creation for
  targeted segments of donors and potential donors.
• Leads the call center on behalf of University Advancement, including
  communication with Deans or other university partners, content creation, segmentation, and communication strategies. Provides direction for
  workflow and problem solving and ensures attainment of production goals.
• Develops and maintains effective measurement strategies
  and tools to analyze the effectiveness of segmentation and communication strategies by monitoring and analyzing results, evaluating call
  sessions, and preparing reports for and making recommendations to leadership staff.
• Coordinates with Advancement Services in
  utilizing a customer relationship management system to effectively build and segment calling lists, assign prospects, write reports, track
  campaigns and working with vendors on software implementations, troubleshooting problems, and maintenance. Remains current with software
  changes and new industry technology.
• Directly supervises and develops student employees into fundraisers and ambassadors for the
  University. Formulates and implements procedures for hiring, training, motivating and incentivizing student employees, as well as
  teambuilding activities and developing scripts. Ensures proper implementation and maintenance of student staffing policies.
• Makes
  budget recommendations and authorizes supporting purchases as well as manages call center incentives.
• Other duties assigned by
  Director.

Minimum qualifications

Minimum qualifications based upon job documentation and industry best
practices. Any current employees not meeting these qualifications but has demonstrated the ability to embrace the concept and attitude of
teamwork in a complex organization will be grandfathered until they move to another position.

Required education

• Bachelor’s degree in related field from an accredited institution.

Required experience

• Two years relevant experience.
• Supervisory or lead and employee development experience.
• Strong interpersonal, written
  and verbal communication skills.
• Experience working with Microsoft Office especially Word and Excel.
• Demonstrated ability
  to prioritize and execute multiple tasks and meet deadlines.
• Proven ability to work well as a contributing team member within a
  complex organization requiring collaboration, teamwork and communication.
• Experience using relational databases and software
  applications
• Demonstrated ability in persuasive communication both written and oral.

Required
other

• Ability to work 9 a.m. to 6 p.m. with occasional irregular shifts and extended hours, including weekends.

Desired Experience

· Experience with using Salesforce and Ring I0.

· Experience
formatting email templates.

• Comprehensive understanding of fundraising for higher education.
• Experience with data
  analysis and report writing.

Physical requirements

Office or other indoor work with minimal physical
demands such as occasionally lifting or moving materials less than 25 pounds.

Working conditions

Work is
generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of
elements.