Westgate Resorts Hiring for Benefits Representative at Ocoee, Florida Full Time

Job Description

*THIS IS A HYBRID ROLE AND REQUIRES TO BE RESIDING IN THE CENTRAL FLORIDA REGION*

This position reports to the Benefits Manager and is responsible to answer team member questions, research and investigate issues affecting team members, review and process reports, complete ad hoc requests as well as perform data entry into all systems used by CFI/Westgate Resorts for benefit administration (ADP, Plan Source, TransAmerica and Lawson).

Responsible for complying with all Federal and State laws and regulations relating to benefits; as well as internal policies and procedures of CFI/Westgate Resorts.

Responsibilities

• Daily review CSD tickets assigned and incoming email to ensure problem is resolved.
• Daily review of the changes HRIS notifies benefits about and make any necessary adjustments in ADP & Plan Source to team members file such as rehires, transfers, pay changes, and status changes, etc.
• Benefit audit review of the status of premiums due and makes any necessary corrections and submits adjustments to payroll.
• Prepares letters using the monthly report for dependent eligibility/verification and distributes to local HR for distribution to team members.
• Ensures response and performs the data entry in Plan Source.
• Distributes information and explains benefit programs such as 401k, health, life, Accident Insurance, Critical Illness and disability plans to team members and dependents.
• Investigates and resolves questions regarding services of our providers when problems arise such as coverage level, team member billing problems, identification cards, etc.
• Reviews reports from plan providers to verify accuracy and resolve differences.
• Verify and advise team members about benefits enrollment before they reach their 60th day of employment, lifestyle changes, or at open enrollment by sending postcards, letters and emails including reminders about the wellness program.
• Review and research time accrual discrepancies, make necessary adjustments and advises Human Resources.
• Reviews and processes any QDRO received by preparing written response to court and team member and does the necessary data entry.
• Researches and gathers information for subpoenas related to benefits.
• Reviews for accuracy any Evidence of Insurability received from team members and forward to carrier.
• Keeps a follow up system to ensure response is received and makes adjustment upon approval.
• Prepares and mails billing to team members who owe benefits while on company leaves of absences. Record receipt of premium payment checks and forward to Cash Management for processing.Â
• Ensures that all records are scanned in Image Quest.
• Answers incoming telephone calls for the Benefits Service Center ensuring that CSD tickets are created and issues resolved on a timely basis.
• Coordinates forwarding of health coverage questionnaires from federal and state agencies (such as Department of Revenue, Child Support, etc.), to outsourced verification provider.
• Coordinate open enrollment and scheduling of Benefit education sessions/401k enrollment meetings including working with local HR to develop communication material (memos, fliers, forms, wallet cards, stuffers), and posting and distribution.
• Need intermediate Excel knowledge including pivot tables and Vlook.
  Upload 401k deferral file for CFI and send deferral and loan list to Las Vegas team.
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Qualifications

• Requires a High School diploma or equivalent, One year certificate in Benefits or HR Administration from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Computer skills and accuracy. Microsoft Word and Excel including pivot tables and Vlook.; Working knowledge of ADP payroll systems and online benefit enrollment systems and workflow databases preferred.
• Minimum of 1Â or more years of experience in Benefits.

Additional Information

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Why Westgate?

• Comprehensive health benefits †medical, dental and vision
• Paid Time Off (PTO) †vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (ie, hotels, cruise, resorts, restaurants, entertainment, etc.)Â
• Advancement & development opportunities
• Community Involvement Programs
• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email (see below) with the job title and the location of the position for which you are applying.