Westside Family Healthcare Inc Hiring For Community Navigator/ Health Insurance Enrollment Specialist at Bear, DE Full Time

Westside Family Healthcare is a community-minded group of health centers located throughout Delaware. We opened our doors in 1988 and have maintained our status as a Federally Qualified Health Center since 1994. We are a Joint Commission accredited health center and have been certified as a Primary Care Medical Home.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.

Community Navigators remove barriers to healthcare by connecting uninsured people, who reside in Delaware (consumers), to programs that make healthcare more affordable. They work in the community to provide education about affordable health care coverage options through one-on-one interactions and outreach events, and provide assistance with the application and enrollment process for State and Federal insurance affordability programs. These programs include Medicaid, Children’s Health Insurance Program (CHIP), the Health Insurance Marketplace (Marketplace), Health Care Connection (HCC), and Screening for Life (SFL). Community Navigators are also responsible for connecting members of the community to a medical home.

CORE RESPONSIBILITIES

1. Successfully complete online Navigator certification during the initial training period, and maintain annually thereafter.
2. Continuously comply with all required Navigator duties as outlined by CMS.
3. Protect personally identifiable information (PII) to ensure that confidentiality is maintained in accordance with HIPAA regulations.
4. Develop an individual work plan that outlines personal outreach activity and enrollment goals. Prepare checklists that assist you to reach these goals.
5. Establish a professional relationship and work cooperatively with community partners. Identify opportunities to create a referral system with them.
6. Conduct health insurance literacy education/presentations and sessions regarding the importance of primary and preventative care at community-based organization events and during one-on-one interactions with consumers. Distribute written educational materials at outreach events and other public locations.
7. Assist Delaware residents with the completion of applications for Marketplace, Medicaid, HCC and SFL, as applicable.
8. Complete timely, detailed reports for all consumer activities and outreach events.
9. Develop extensive knowledge of health care resources available in the community.
10. Attend all required meetings and trainings.

Requirements:

MINIMUM OBJECTIVE QUALIFICATIONS

1. High school diploma or GED
2. Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook)
3. Fluency in written and spoken English and Spanish or Haitian Creole, or English and another language spoken by a majority of our patient population
4. Valid driver’s license, reliable transportation which can fit outreach materials (such as tent, folding table, chair, and flyers), and ability to travel independently between work locations, including outreach events
5. Ability to lift at least 35 pounds
6. Willingness to work evenings and/or weekends, as needed
7. Willingness to deliver presentations at public events
8. Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis)

PREFERRED OBJECTIVE QUALIFICATIONS

1. Associate’s or Bachelor’s degree
2. Teaching and/or public speaking experience
3. Two or more years working in healthcare or community support programs
4. Case management experience

OTHER INFORMATION

Important personal characteristics for this position include self-control, integrity, dependability, attention to detail, independence, adaptability, flexibility, stress tolerance, excellent people and communications skills (both verbal and written), and a genuine concern for others while maintaining the ability to uphold professional boundaries. The work environment is varied, and includes primary healthcare clinical sites, administrative office locations, and public settings. This is a full-time position (40 hours per week). Hours of work are varied and may include morning, afternoon, evening, and weekend hours. This position has no supervisory responsibilities. The FLSA classification of this position is non-exempt.

PM22

PI177204647