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Job Summary:
Supervisory Responsibilities:
Duties/Responsibilities:
Intake and Resolution
Analysis and Insights
Risk Management
HR Team Member
Required Skills/Abilities:
Analytical and Problem-solving Skills
Effective Relationships
Results
Sense of urgency and ability to manage multiple priorities in a demanding and fast-paced environment while meeting quick turnaround requirements
Technical
Education and Experience:
Williams-Sonoma Inc.
Associate Relations Manager
Associate Relations Manager
Job Summary:
The Associate Relations Manager’s purpose is to promote positive, healthy, and productive associate relations that foster company values while serving as a first-line resource in minimizing employment-related risks.
Supervisory Responsibilities:
- Manages and develops the retail support hotline team (currently 3 direct reports)
- Allocates work and ensures service level agreements are met or exceeded
- Provides regular and constructive performance feedback and evaluations
Duties/Responsibilities:
Intake and Resolution
- Leads the centralized collection, investigation, and resolution of associate and people manager issues
- Manages the retail support hotline team for the in-take of associate issues and complaints; resolves when appropriate and/or transfers the case to others for resolution
- Partners with HR colleagues to identify and implement interventions/solutions that promote a positive, healthy, and productive work environment
- Utilizing a case management tool, monitors and report on associate cases and resolutions
Analysis and Insights
- Analyzes information and data necessary to identify employee trends and root causes related to challenges with the working environment, communication, and manager relationships
- Proactively implements actions to promote a positive work environment and mitigate the risk of employment claims
Risk Management
- Leads the investigation and resolution of medium/high impact associate complaints and assists with gathering information for other investigations
- Advise direct reports regarding how to respond to associated issues such as harassment and discrimination complaints
- Recommends performance improvement policy and process changes
HR Team Member
- Collaborates with stakeholders on policies and communications that impact associates
- Assist with other Human Resource projects as needed
- Performs other related duties as assigned
Required Skills/Abilities:
Analytical and Problem-solving Skills
- Aptitude to collect and analyze data, determine insights for action, and develop recommendations for enhancing policies and practices
- Ability to develop and articulate recommendations to effectively resolve problems or issues by using sound judgment that is consistent with standards, practices, policies, procedures, regulations, and the law
Effective Relationships
- Excellent oral and written communication skills
- Capacity to remain tactful, calm, and persuasive in controversial and/or confrontational situations
- Ability to exercise absolute discretion and manage confidential information in a mature and professional manner
Results
Sense of urgency and ability to manage multiple priorities in a demanding and fast-paced environment while meeting quick turnaround requirements
Technical
- Ability to comprehend, interpret, and apply the appropriate sections of applicable employment laws, guidelines, regulations, ordinances, and policies.
- Thorough understanding of dispute resolution methods.
- Knowledge and application of Microsoft Office tools, including Word, Excel, and PowerPoint
Education and Experience:
- Four years of professional human resource administration, including two years in employee relations preferred OR it’s equivalent through training, education, and other experience.
- SHRM-CP or SHRM-SCP preferred.
- Employee Relations Certification is strongly preferred.
- Experience as an HR generalist or Business Partner or prior Employee Relations experience is required.
This role will require to travel up to 50%
About Williams-Sonoma Inc.:
Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States’ largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.
