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WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
YOUR IMPACT
The Regional Manager is responsible for supporting our international markets and new market entries across Canada, Mexico, Puerto Rico, and future South American countries. They are highly motivated and are passionate for data driven decision making with strong project management skills. The ideal candidate should be comfortable in a multi-unit restaurant operating environment with working experiences in one or two of the following areas: Project Management, Marketing, Campaign launches, Operations, Training, Development.
As the New Market Entry Analyst, you will play a pivotal role in driving the success of our international expansion efforts by conducting market analysis, defining, and tracking success metrics on restaurant performance, planning and coordinating with franchisees on new restaurant openings, marketing campaign launches and conducting performance analysis to support strategic decision-making.
An individual who has high energy and a vibrant personality, complemented by solid experience at multi-unit level preferably across multiple markets in the region would excel in this role. The preferred candidate would have that “all-rounder mindset”, multi-functionally curious with an ability to collaborate with diverse teams across time zones. This individual needs to be highly organized, detail orientated, and process orientated.
Building strong relationships with brand partners is critical to leading and influencing on the New Market Entry agenda. Managing KPIs, bringing systems, processes, and tools to life in the Business unit and restaurants through the Wingstop Way to set brand partners up to scale successfully.
WHAT YOU’LL DO
· Lead New Market Entry planning and implementation through collaboration with the cross functional team in Americas and Global Support Center (GSC).
· Support new market entry project management as the subject matter expert to ensure milestones are delivered on the timeline
· Collaborate with cross-functional teams and Brand Partners to implement marketing campaigns, product launches and marketing research in assigned markets.
· Periodic market visits to cascade new product launches and operating initiatives. This may include introducing new tools and processes with appropriate coaching to drive effective adoption, execution and performance. These visits also serve to ensure brand consistency and execution across all areas.
· Collaborate with Brand Partner teams to improve Brand Standards performance and customer experience scores by identifying gaps and closing those gaps with the suitable training.
· Will be responsible for tracking key metrics during operational trials and help define the optimal operating processes.
· Help collate and track new restaurant builds, relocations and closures processes to meet KPIs.
WHO YOU ARE
· You have 6+ years of management and planning experience in multi-unit restaurants set up across different countries in the Latin America region.
· New Market/restaurant Launch experience across Spanish speaking markets in the region would be a plus. Must be fluent in Spanish.
· Extensive experience collaborating with cross functional teams and influencing results.
· Comfortable with problem solving and analyzing data and modeling out different scenarios.
· Led training and development of new hires, Managers and/or corporate leaders.
· High energy, with strong relationship skills and thrives in a fast moving dynamic work environment.
· Willing and comfortable to work in a kitchen environment and interacting with our restaurant teams and customers as much as you are in an office environment
YOUR QUALITIES
HUMBLE: You feel there is always opportunity to further your personal and professional growth. You are an ongoing learner who exhibits an insatiable curiosity and an interest in self-improvement.
HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic multi-country environment. You have 8+ years of restaurant management and store team training experience, across markets in the region. You are proficient in training programs, systems, and tools.
SMART: You have a high degree of emotional intelligence, an exceptional ability to convey ideas and a collaborative & engaging training style. You are a problem solver that brings people along.
SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive, and organized way. You have a collaborative leadership style, with the Customer & Brand Partner at the heart of everything you do.
ENTREPRENEURIAL: Experience of New Market and New Restaurant set up is advantageous but more importantly, you can provide calm leadership in a fast paced, ever-changing environment & help to find solutions when things don’t go to plan.
A DAY IN THE LIFE
So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:
- Tapping into your high mental energy while working with Operating Partners to plan for New Market Entry, project managing for key functional initiatives.
- Driving brand standards and training in new systems and processes.
- Effectively organizing data, modelling scenarios and analyzing to provide clear recommendations.
- Constantly working on sharpening Wingstop processes, programs, and tools to deliver value add in an engaging manner when building people capability.
- Developing tools, job aids and guides with competent computer skills (e.g. PowerPoint, Excel, MS Word.)
- Routine use of physical energy while traveling throughout the region including some extended stays in New Markets across the Americas Region.
- Able to work both independently and collaboratively with cross functional team members.
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
