WiredIQ Hiring for Senior Telecom Technician Job at Sarasota, FL Full Time

Full Job Description

Deliver unified communications (UC) solutions to support existing products and services at client locations. Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. (Ex. WiredIQ, Star2Star, NEC, Microsoft, Avaya, Mitel, etc.)

Responsibilities:

• Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.
• Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications.
• Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.
• Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
• Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
• Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.
• Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
• Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
• Perform other duties as assigned by management.

Education / Experience Requirements:

• Certification in a technology services/technical discipline, or equivalent work experience.
• Minimum 2+ years’ experience with NEC Unified Communications (UC) systems.
• Industry and manufacturer specific certifications preferred (examples: NEC, Star2Star, Avaya, Mitel.
• Proven ability to install, service, program, test and troubleshoot UC systems.
• Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.
• Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.
• Familiarity of PBX and other Legacy Voice products.
• Experience working with local and wide area information system networks. Knowledge of: TCP/IP, DHCP, DNS, routers, and switches. Minimum of five years’ experience supporting NEC and/or Cisco PBX systems in a large corporate environment. Experience support ACD and Call Accounting systems.
• Certificate/License: NEC certifications preferred, Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame.

• Valid driver’s license and ability to safely drive company vehicles.

Job Type: Full-time

Pay: $18.00 – $25.00 per hour

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Sarasota, FL 34236: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Telecommunication Installation: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location