Wonder Hiring for Restaurant Support, Marketplace (Remote) Job at New York State Full Time

About Us

Remarkable Foods is a fast-growing, food-tech startup that is reimagining how America eats. We are creating an on-demand dining experience where fresh, high-quality meals are prepared and served to customers’ doorsteps within minutes through our proprietary approach to dining. We exclusively partner with the best restaurants and chefs in the world, across a wide assortment of cuisines, to bring their unique and special recipes to a customer’s door. Meals are prepared in company-owned and operated kitchens and finished by onboard chefs deployed in our customized mobile finishing kitchens.

Remarkable Foods is led by a team of experienced entrepreneurs comprised of some of the most accomplished leaders and operators in the technology, culinary, and logistics industries. Backed by top-tier venture capitalists, the company is moving quickly to pioneer the future of food.

If you join our team, you’ll work in a supportive and collaborative environment where we place the same importance on our culture and values as we do on delivering delicious food to our customers.

• This is a remote position!

Starting rate: $18/hr

About the role

As a member of the restaurant support team, you will provide top notch support to marketplace restaurant partners. You will become an expert in our restaurant software and internal order management system to respond to restaurants efficiently and troubleshoot issues in a fast-paced, live operations setting. You will work closely with Customer Service and Courier Support teams for issue escalation and resolution coordination to ensure a smooth order management flow and great customer experience. This role is ideal for someone who has restaurant experience, passion for hospitality and excited to provide exceptional support to restaurants.

• Restaurant support – Provide exceptional support to restaurants partners and assist with order
  management. Respond to inbound questions from restaurants over the phone and by email.
• Contact restaurants to relay important order updates.
• Restaurant systems expert – Become an expert in our restaurant software and internal
  management system to efficiently respond to requests, troubleshoot issues and maintain strong
  relationships with restaurant partners.
• Problem solve – Troubleshoot restaurant issues during service hours. Escalate technology and
  product issues to stakeholders to ensure restaurants get expert support.
• Communication – Relay important information to stakeholders (e.g. restaurant partners, customer
  service, courier support and management).
• Oversee live operations – Monitor incoming orders with the goal to ensure efficient order
  management and operational flow for all restaurant partners.
  Issue tracking and feedback – Record issues and provide feedback in daily communications.
• Your feedback will be a key to improving restaurant support and customer experience.

The experience you have

• A great executor and detail oriented.
• Experience in remote support role. Restaurant or hospitality experience is a plus.
• A strong communicator – Written and verbal communication with restaurants and internal support
  teams. Ability to summarize problems and solutions for operations leaders.
• Empathetic with an ability to adapt your communication style to your audience.
• You thrive in a dynamic environment and can make fast decisions based on technology, multiple
  events, and pieces of information.
• Eager to learn new technology and proficient in navigating multiple tabs and windows.
• Proactive – Able to think ahead and prevent problems before they arise.
• A team player – People love working with you, and you can contribute to cross-functional teams.
• Flexible – We are growing fast and constantly evolving; we view change as good and expected.

Our commitment to you

At Remarkable Foods, we believe that in order to build the best team, we must hire with an objective
lens. We are committed to fair hiring practices where we hire for potential and promote for diversity, equity
and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion,
gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran
status, marital status, disability, or any other protected class. If you have a disability, please let your
recruiter know how we can make your interview process more accessible to your needs.

Benefits

We offer great compensation packages including 401K, medical, dental, and vision plans. Not to mention, all of the training and food talk you can dream of with endless learning and development opportunities to advance your career.

Note: Some of our benefits vary by state and depend on the number of hours you work.