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Job Description
The Floorplan Account Manager (FAM) is responsible for leading a team of 1-2 Sales and Administrative employees, generating new business and promoting the company’s products and services within a specific geographic area. The FAM will be heavily involved in building and maintaining professional relationships with current and prospective customers to increase utilization, bring in new business, maximize revenues and minimize delinquency and write-offs.
Essential responsibilities:
- Understand XLFunding floorplans and associated fee structures and be available to educate potential and existing customers on the services that are available to them.
- Build and maintain relationships with clients.
- Set expectations on how new and existing dealer accounts should be maintained.
- Effectively communicate products/changes with our clients.
- Analyze client data to identify at risk scenarios.
- Proactively address at risk solutions.
- Maintain proper collection and compliance practices.
- Participate in and support local XLerate Goup Auction campaigns and promotions.
- Maintain professional relationships with current and prospective customers to encourage market growth through repeat business and referrals.
- Communicate directly with the Managing Director and Corporate Management team to review financial data, auction level reports, branch performance, and budget goals.
- Maintain good relationships with Auction Staff to preserve a healthy partnership and ensure success.
- Manage and support a team of 1-2 Sales and Administrative professionals.
Qualifications:
- High school degree/GED required
- College Degree Preferred or equivalent work experience in management or sales
- Prior Managerial or Supervisor experience
- 3+ years of retail automotive dealership experience
- Leadership experience to lead teams and drive performance
- Ability to work well with team members and auction employees
- Excellent communication and interpersonal skills required
- Excellent organizational skills
- Ability to manage and resolve problems and complaints
- Bi-lingual is a plus
- Basic computer software skills required – knowledge of Excel, Outlook, Internet, and CRM Software tools
