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Human Resources – Operational Services
70839BR
University Job Title
Technical Assistant 3
Bargaining Unit
L34 – Local 34 (Yale Union Group)
Time Type
Full time
Duration Type
Regular
Compensation Grade
Labor Grade D
Wage Ranges
Click here to see our Wage Ranges
Work Location
Central Campus
Worksite Address
221 Whitney Avenue
New Haven, CT 06511
Work Week
Standard (M-F equal number of hours per day)
Searchable Job Family
Human Resources
Total # of hours to be worked:
37.5
Position Focus:
Accountable for benefit payment processing, as well as completing pay, time and benefit administrative tasks in various human resource systems that are time driven and confidential. Provide guidance and answering inquiries from staff and managers on Yale’s benefits, including pay and time. Provide exceptional customer service to internal and external staff and faculty.
Essential Duties
1. Serves as a principle source of information to clients who have business with or interest in the units. 2. Serves as a principle source of information on specialized techniques and equipment problems. May perform a range of technical functions. 3. Explains and demonstrates use of electronic security processes to students, staff, faculty, and visitors. 4. Explains and describes use of specialized computerized digital conversion systems, scanners, imaging and camera equipment. 5. Operates computerized security programs, systems and camera equipment. 6. Reviews records for accuracy and reporting. Prepares reports. Determines methods and materials for production. 7. Reviews unit products for accuracy and completeness. 8. Collects, compiles and evaluates time and production data. Prepares reports. 9. Performs technical functions incidental to access control and security systems. 10. May perform other duties as assigned.
Required Education and Experience
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate’s degree; or little or no work experience and a Bachelor’s degree in a related field; or an equivalent combination of education and related experience.
Required Skill/Ability 1:
Demonstrated ability and experience in completing transactional tasks related to benefits, benefit payments, pay, and time.
Required Skill/Ability 2:
Demonstrated ability to work under pay driven deadlines.
Required Skill/Ability 3:
Proven ability to complete mathematical computation.
Required Skill/Ability 4:
Prior experience working with sensitive and confidential data in multiple systems to determine root cause and solving inquiries.
Required Skill/Ability 5:
Working knowledge of HCM (Workday) and Salesforce CRM in a shared service environment.
Preferred Education, Experience and Skills:
Experience with Salesforce, Workday, and document management systems, in an operational perspective. Background in Human Resource Operations and systems.
Drug Screen
No
Health Screening
No
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
COVID-19 Vaccine Requirement
Please note that the university has a COVID-19 vaccination requirement; visit for details. For up-to-date information visit the COVID-19 website
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at [email protected], or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: [email protected].
Note
Yale University is a tobacco-free campus
