Your Part-Time Controller, LLC Hiring for Operations Manager Job at Philadelphia, PA Full Time

The Operations Manager supports the day-to-day operations of YPTC’s support function in conjunction with the various departments. This individual partners with the COO and department leaders to support continuous improvement of company processes. The Operations Manager manages an evergreen schedule of agreed upon projects. This individual is also responsible for YPTC’s internal event management, communications (internal and client related), as well as areas of technology, compliance, YPTC’s Bill.com client portal and facilities management.

Responsibilities:

Specific areas of responsibility include, but are not limited to:

Technology

• Staff equipment management
• Hardware and software licensing oversight
• Firm meetings technology support

Event Management Oversight

• Manage annual meetings calendar
• Staff meetings
  • Manage venues, menus, and budgets
  • Prepare and coordinate agendas
  • Manage venue contracts and deposits
• Block Training
  • Manage logistics
  • Partner with training department on agenda preparation
  • Manage communications to staff
  • Manage budget, venue contracts and travel
• Annual Awards
  • Manage logistics and agenda
  • Coordinate staff gifts
  • Oversee communications to staff
  • Handle all budgets, venue contracts and oversee travel planning
• Marketing/recruiting event support (as needed)

Communications

• Internal updates
• SharePoint intranet site
• Emergency alert system
• Telephone systems
• Video conferencing
• Client information survey
• Office365 and integrations

Bill.com – client portal

• Maintain and manage client portal support team
• Develop marketing and support guides for staff to use when working with clients
• Ensure firm policies are being upheld and tracked

Facilities

• Lease management
• Office management
  • Office security contracts
  • Office maintenance contracts

Legal and Compliance

• Oversee state registrations, licensing
• Commercial insurance
• Contract management

Other projects as necessary

Qualifications:

Background

• A BS/BA degree from an accredited college/university – major in business preferred
• 10+ years of relevant management experience, preferably within a professional services firm or other outsourced environment.

Skills and Competencies

• Demonstrated ability to help strategize, plan, and execute our firm initiatives.
• Continuously assesses YPTC processes to identify and suggest areas of improvement.
• Effectively communicates with executives, providing high level specifics and decisive recommendations based on research and metrics.
• Maintains a clear understanding of YPTC policies and procedures to communicate those to staff and utilize when implementing new programs or processes.
• Can read and evaluate contracts, identify risks, and negotiate needed changes.
• Possesses a good understanding of laws and regulations relevant to the operations of a national accounting firm.
• Efficiently manages YPTC communications with staff and clients to ensure that each group has the information they need, when it is needed, and with a consistent voice.
• Ensure that YPTC’s has office space, leased or drop-in, meets the needs of each geographic market. With the COO, Operations Manager manages these leases to ensure there is sufficient time to assess and relocate when needed.
• Ability to produce fine-tuned highly organized events in a way that ensures good use YPTC’s time and resources.
• A demonstrated ability to coordinate efforts between departments and work collaboratively with all members of YPTC.
• Ability to actively manage teams and delegate as needed. This individual is likely to directly manage staff soon and should be ready and willing to do so.
• Willingness to develop an established network of people in relevant fields (legal, technology, facilities management, maintenance, event management, etc.) who may be called upon for assistance.
• A demonstrated entrepreneurial drive and approach to problem solving.
• A commitment to ongoing continuing professional education, in whatever form is appropriate, to improve and expand existing competencies, and to add new competencies.
• A willingness to travel up to 20%.
• While YPTC endeavors to maintain a balance between work and personal life, it is expected that the Operations Manager will be reasonably available, if needed, by phone and email outside of normal working hours.
• Similarly, while it is our desire to minimize overtime, the Operations Manager should expect to work whatever hours are needed to meet mutually agreed upon deadlines and deliverables.
• Proof of Covid-19 vaccination required as a condition of employment

• Competitive compensation
• Paid vacation, holidays, and sick time
• Full benefits package
• 401(k) retirement plan
• Professional development reimbursement
• Company events and team building activities to promote culture
• Covid-19 responsible workplace and a hybrid work environment