Zendesk Hiring for Manager, Outbound Research & Operations, Sales Plays at Mexico City, Mexico Full Time

Lead a team of 3 research reps responsible for creating and enriching target prospect lists of potential influencers and decision-makers to support our revenue-driving sales play programs.Set clear performance expectations, KPIs, and goals for the team, and monitor progress against targets.Provide guidance, support, and performance feedback to maximise individual and team success.Collaborate with cross-functional sales play teams, including sales, marketing, and product, to align outbound research strategies with overall sales play goals.Continuously assess and improve sales play research processes to enhance efficiency, accuracy, and prospect quality.Foster a positive and collaborative team culture, encouraging knowledge sharing, open communication, and a strong sense of ownership and accountability.Stay updated on research techniques and technological innovations to drive continuous process improvement within the team.Monitor and analyse research data, market trends, and competitor activities to provide strategic insights and recommendations to senior management.You have:BS/BA degree in business, market research, analytics or related degree.Proven people management skills in a B2B environment, with the ability to inspire and motivate a team towards achieving targets and driving results.Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.Business-level English with exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.Proficiency in using CRM software, research methodologies and market analysis techniques.Strong organisational skills, attention to detail, and the ability to prioritise and manage multiple projects simultaneously.Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.#LI-WO1The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.