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Job Description
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth and innovation and believe in giving back to the communities we call home. You’ll join our global Procurement organization, helping carry forward our momentum to scale our systems and processes and drive transformation to best support our growing business.
You’ll support the Procurement team,working on the Contingent Workforce (CW); Business Process Outsourcing (BPO) team, both by helping building scalable, global non-employee processes and by completing transformational projects. You are highly organized with project management skills, able to learn and adapt quickly, and are motivated to drive continuous improvements.
You will play an important role in scaling our global Procurement team for the
future.
Key Qualifications:
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3 to 5 years of Contingent Workforce Managed Service Provider (MSP) experience.
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3 to 5 years of staff augmentation and independent contractor management experience.
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1 to 3 years of Statement of Work experience for professional services.
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Demonstrated experience partnering with internal hiring managers on non-employee hiring, experience and classification.
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Self-motivated, sees a problem and fixes it without being prompted.
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Naturally inquisitive, questions the status quo.
Preferred Qualifications:
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Experience with global VMS/MSP implementation.
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Strong command of global IC management.
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Demonstrated global CW management experience.
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Exposure to Procurement processes in
Key Responsibilities Include:
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Manage day to day non-employee staffing operations; including hiring manager inquiries, day to day relationship with Magnit (our MSP/VMS).
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Own operational projects for non-employee program: managing Return to Work checks, audits, building manager education material.
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2nd level review of all non-employee ticket inquiries in our internal ticketing system.
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Owning non-employee data and reporting.
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Stretch into mid-level Statements of Work for BPO.
The US annualized base salary range for this position is $78,000.00-$118,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion
in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ***************@zendesk.com with your specific accommodation request.
