Zendex Tool Corp Hiring for Customer Support Associate Job at Danbury, CT Full Time

Customer Support Associate

Position Summary

Zendex Tool Corp. is a growing American manufacturer that has been supplying unique tools and equipment to the automotive industry for the last 38 years. We are a family owned and operated business with a collaborative and friendly culture for an Internal Sales and Distribution Associate that is process oriented and technologically savvy.

The Internal Sales and Distribution Coordinator is responsible for processing all customer sales orders, coordinating outbound shipping of products, responding to general customer service inquiries, delivering an exceptional customer experience, performing general administrative tasks, invoicing of customer orders, and managing receivables. Must be able to work within a team-oriented environment and be flexible with various work tasks. Demonstrates a commitment to the company’s vision and core values

Job Responsibilities:

• This is an on-site position, no remote option available
• Determining customers’ needs and recommending appropriate products and solutions
• Support our fast-growing E-Commerce sales order flow
• Process customer telephone and email purchase orders, including inputting details into QuickBooks
• Invoice customers upon product shipment
• Process warranty claims
• Perform inventory cycle counts
• Follow-up with customer’s receivables to ensure payment
• Coordinate shipping of domestic and international orders and monitoring shipment transit
• Provide administrative support in the office including supply ordering and other various office tasks
• Actively assist ongoing improvement projects to develop more efficient and consistent office processes

Qualifications

• Strong communication skills, both verbal and writing, and interpersonal skills
• Strong organizational, multi-tasking, time management skills, and attention to detail
• Must have prior customer service experience, preferably in a manufacturing environment
• Proficient with MS office (Outlook, Excel, Word) and work experience with Quick Books
• Accounting and bookkeeping background a plus
• Ability to quickly learn new software and technologies
• Team oriented and willing to take on extra tasks as needed by company
• Frequent operation of computer related equipment
• Willingness to learn new skills and expanding responsibilities as merited

Benefits include:

• 401(k) with a generous company match
• Paid time off
• Paid holidays

Salary Commensurate with Experience

Equal Opportunity Employer / Drug Free Workplace

Job Types: Full-time, Part-time

Pay: $40,000.00 – $45,000.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Danbury, CT 06810: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location