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Innovation Strategist, ProfessionalBurlington Office, 62 Merchants Row, Williston, Vermont, United States of AmericaHeadquarters Office, 625 State Street, Schenectady, New York, United States of AmericaRochester Office, 220 Alexander Street, Rochester, New York, United States of America Req #809Wednesday, May 19, 2021Be a part of the transformation at MVP Health Care . MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas andenergy of more than 1,700 employees.We employ talented people with diverse backgrounds and experience-tech people, numbers people, even people people-to make health insurance more convenient, more supportive, and more personal. If you’re ready to join a thriving, mission-driven company where you can create your own opportunities-it’s time to make a healthy career move to MVP.Status: Full-time, Exempt: YesMVP is seeking a person to be part of a community of people who care deeply about changing healthcare through innovation. The function will serve in the roles of teacher, facilitator, researcher, analyst, implementor, and manager of innovation projects. The position must be committed to being innovative, disruptive, and focused on delivering for customers. The person must fundamentally embrace our core values Be the Difference, Be Humble, and Be Curious in the delivery of this role.This role will work across departments to a) ensure the implementation of an innovation framework and discipline b) uncover and quantify customer needs and c) conceptualize opportunities for new products in under-served or over-served markets. To be successful, this role will embrace, learn, and teach the outcome-driven innovation framework across the organization. The Innovation Strategist must become an expert in outcome-driven innovation and Jobs To Be Done (JTBD) as they will be responsible for training the organization on the fundamentals as well as caretake this innovation framework as part of the MVP Way. The person will embrace and embody a culture where business units work toward collaboration, innovation, and positive customer experience.Working with both internal team members and external consultants, this role will work across the enterprise to prioritize core jobs, conduct qualitative interviews with customers, and then commission formal quantitative studies to produce a database of met and unmet customer needs by segment. The Innovation Strategist will share these results across the organization and facilitate feeding the results into product strategy, marketing, product management, human-centered design, customer engagement, operations, and other areas as applicable. This role is responsible for product concept design and ensuring the design is effectively communicated to the business so they can successfully establish a product roadmap and build, implement and/or maintain the product.This role will, at first, serve as a ” Player/coach” role, leading the innovation work across the business as well as execution on individual workstreams, and management of associated budgets. Over time, responsibility for the leadership of a small team may evolve. This role will be the curator of the organization’s innovation methodology, and will continuously curate our processes, evangelizing them across the organization. Also, this position may be involved with M& A and market scanning activity, assessing initial buy vs. build viewpoints and the attractiveness of inorganic entry into markets. Performs other duties as assigned.POSITION QUALIFICATIONSMinimum Education:Bachelor’s degreeMinimum Experience:Seven years of professional experience in a multi-disciplined setting, either in health care, marketing, retail, or other consumer-focused businessOne year of professional experience in health care, preferably health insurance, bio-pharmaceuticals or care deliveryPast supervisory experience of professionals preferredPrior experience with leading/facilitating cross-functional teamsExperience with or exposure to Outcome-Driven Innovation, JTBD, Design Thinking, Lean and Agile/ScrumAnalytics/data-driven background strongly preferredExperience with multi-channel digital asset delivery preferredRequired SkillsSelf-starter with the ability to deal with ambiguity, adapt and drive changeStrong orientation around strategy, problem-solving, critical thinking, and decision making with a demonstrated ability to act decisivelyDemonstrated success in leading projectsDemonstrated proficiency in developing concise, well-organized written materials to communicate concepts effectivelyAbility to work creatively and problem-solve based on customer needs incorporating data sets and analysis to build, test, and iterate product design.Demonstrated ability to communicate effectively one-to-one and in groups, and the ability to appropriately adjust communications for specific audiencesIntrapreneurial business skills including leading, influencing, integrating and synchronizing new conceptsWillingness to learn, teach and facilitate the JTBD methodologySegmenting markets, identifying target customers, and uncovering unmet customer needs as input to innovative products, services, and programsGenerating insights into areas of opportunityCreating and delivering product concept presentations to diverse audiencesTranslating requirements for multiple audiences using Job Stories (JTBD) or other relevant formatsFacilitating vendor evaluation and build vs. buy decisionsUsing and managing outsourced market researchSkill with computers and mobile devices; able to use and adopt necessary software productivity products and new platforms as needed#LI-AD1About MVPMVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.G., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected] apply and learn more including how you may become a proud member of our team.Other detailsJob Family Informatics and Business IntelligencePay Type SalaryApply NowBurlington Office, 62 Merchants Row, Williston, Vermont, United States of AmericaHeadquarters Office, 625 State Street, Schenectady, New York, United States of AmericaRochester Office, 220 Alexander Street, Rochester, New York, United States of America
Posted on :
2021-09-14T07:52:59Z
